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Business Process Outsourcing (BPO)

2026: When AI Handles Customer Service’s Toughest Jobs—But Where’s the Glamour?

AI is taking over customer service’s toughest jobs, but it’s draining the human magic. Will service careers lose their soul by 2026?

IT Sourcing News Team
November 20, 2025

innovating service beyond it

Applications & Integration

How Freshservice Is Taking Service Management Beyond IT—Are Legacy Tools Getting in the Way?

In today’s rapidly evolving business landscape, effective IT service management has become…

IT Sourcing News Team
November 28, 2025

ai trust in itsm

CIO Strategy & IT Leadership

Can You Rely on AI for ITSM Automation? The Trust Dilemma Driving Tomorrow’s Productivity

The rapid transformation of IT Service Management (ITSM) through artificial intelligence is…

IT Sourcing News Team
November 28, 2025

ai powered it support revolution

AI

Agentforce IT Service Declares War on Tedious Tickets—The Next Age of AI-Driven IT Support

Why spend countless hours managing IT tickets when artificial intelligence can handle…

IT Sourcing News Team
November 28, 2025

australian experts redefining service management

CIO Strategy & IT Leadership

How Australian Experts Are Quietly Rewriting the Global Rules of Service Integration and Management

The quiet revolution in global service management is being led from an…

IT Sourcing News Team
November 28, 2025