The Latest
genai driven high growth investment

GenAI Investing in 2026: Bold Strategies to Secure Market-Beating Returns

Aggressive AI strategies reshaping investing — provocative tactics, risk-savvy portfolio moves, and carbon-conscious deployment that could redefine returns. Read on.
ai driven ticketing backbone

Are AI-Driven Ticketing Systems the New Foundation of Financial Institutions’ Operational Resilience?

Can AI ticketing quietly replace banks’ resilience — cutting costs, speeding responses, and reshaping compliance? Read how it changes everything.
ai coordinating field service teams

AI to Coordinate Two-Thirds of Field Service Teams by 2028, ISG Predicts — Are You Prepared?

Two-thirds of field teams will be AI-coordinated by 2028 — is your service ops ready for this disruptive leap. Read how.
itil 5 overhaul impact summary

ITIL 5 Released: Critical Changes IT Teams Need to Know

ITIL 5 disrupts ITSM: AI-native, product-focused lifecycle and sustainability mandate force bold shifts. Ready to rethink your team’s future?
unify customer support channels

Stop Treating Channels Separately: Implement a Unified Omnichannel Support Strategy

Stop siloed support or lose customers—learn how unified omnichannel systems boost satisfaction, cut costs, and drive revenue. Read why it matters.
modernized it asset implementation roadmap

2026 IT Asset Management Checklist: The Implementation Roadmap That Defies Old Practices

Ditch dusty ITAM habits: aggressive inventory, lifecycle rules, and integrated tooling that slashes costs — learn the roadmap to real control.
continuous accurate it asset inventory

Stop Chasing Ghosts: IT Asset Inventory Practices for Accurate, Continuous Coverage

Stop wasting budget on invisible infrastructure — learn the bold methods to eliminate IT “ghosts” and regain precise, continuous asset control.
rapid major incident restoration

Major Incident Management: Process, Roles, and a Practical Runbook for Rapid Service Restoration

Major incidents destroy reputations fast—learn a decisive, battle-tested runbook, roles, and metrics to restore service before leadership demands answers.