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IT Outsourcing News - Service Management & IT Operations Outsourcing
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accountable mature ai service management
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

ITIL 5 and AI: Service Management Must Become Accountable and Mature

AI-driven ITSM demands accountability, ethics, and human-first design—will your…
  • IT Sourcing News Team
  • February 18, 2026
service driven unified communications integration
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Which Service Management & Connectivity Events Will Truly Define UC in 2026?

UC in 2026 will pivot—AI-driven workflows, real-time QoE, and UC/Contact Center fusion…
  • IT Sourcing News Team
  • February 16, 2026
top rated itsm for support
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

InvGate Named No.1 ITSM in SoftwareReviews Data Quadrant — Defying Expectations in Support, UX, Product Strategy

InvGate dethrones incumbents in ITSM — surprising strengths in support, UX, and…
  • IT Sourcing News Team
  • February 16, 2026

Stop Ignoring ITSM: Your Digital Transformation Depends on It

Think ITSM is optional for digital transformation? Think again — see why weak ITSM…
  • IT Sourcing News Team
  • February 12, 2026

Think IT Service Management Is Optional? Make IT Your Indispensable Core Service

Think ITSM is optional? Data shows AI-driven automation slashes support costs and…
  • IT Sourcing News Team
  • February 10, 2026
reduce meetings prioritize technicality
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Which ServiceNow Modules Truly Require Minimal Meetings and More Technical Focus?

Cut meetings—focus on technical fixes: which ServiceNow modules truly need fewer status…
  • IT Sourcing News Team
  • February 9, 2026

2026 ITSM Risks Leaders Keep Ignoring

ITSM leaders are ignoring AI and security dangers that could wreck operations—read why…
  • IT Sourcing News Team
  • February 6, 2026

Running a Modern Service Desk — Candid Q&A on Today’s Operational Challenges

Service desks are failing — outdated tools, chaotic data, and burnt-out agents cost…
  • IT Sourcing News Team
  • February 5, 2026

Browsing Category

IT Service Management (ITSM) & Enterprise Service Management (ESM)

70 posts
accountable mature ai service management
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

ITIL 5 and AI: Service Management Must Become Accountable and Mature

AI-driven ITSM demands accountability, ethics, and human-first design—will your organization adapt or be left behind. Read why change is urgent.
  • IT Sourcing News Team
  • February 18, 2026
service driven unified communications integration
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Which Service Management & Connectivity Events Will Truly Define UC in 2026?

UC in 2026 will pivot—AI-driven workflows, real-time QoE, and UC/Contact Center fusion rewrite rules. Learn what ITSM must adopt.
  • IT Sourcing News Team
  • February 16, 2026
top rated itsm for support
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

InvGate Named No.1 ITSM in SoftwareReviews Data Quadrant — Defying Expectations in Support, UX, Product Strategy

InvGate dethrones incumbents in ITSM — surprising strengths in support, UX, and strategy. Read why buyers should rethink assumptions.
  • IT Sourcing News Team
  • February 16, 2026
itsm enables digital transformation
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Stop Ignoring ITSM: Your Digital Transformation Depends on It

Think ITSM is optional for digital transformation? Think again — see why weak ITSM ruins ROI and how strong foundations change outcomes.
  • IT Sourcing News Team
  • February 12, 2026
make it an indispensable service
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Think IT Service Management Is Optional? Make IT Your Indispensable Core Service

Think ITSM is optional? Data shows AI-driven automation slashes support costs and ticket chaos — but many leaders still ignore it. Read why.
  • IT Sourcing News Team
  • February 10, 2026
reduce meetings prioritize technicality
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Which ServiceNow Modules Truly Require Minimal Meetings and More Technical Focus?

Cut meetings—focus on technical fixes: which ServiceNow modules truly need fewer status sessions and more hands-on automation. Read why.
  • IT Sourcing News Team
  • February 9, 2026
ignored itsm risk trends
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

2026 ITSM Risks Leaders Keep Ignoring

ITSM leaders are ignoring AI and security dangers that could wreck operations—read why current governance will fail you.
  • IT Sourcing News Team
  • February 6, 2026
modern service desk challenges
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Running a Modern Service Desk — Candid Q&A on Today’s Operational Challenges

Service desks are failing — outdated tools, chaotic data, and burnt-out agents cost time and talent. Read why that’s collapsing support.
  • IT Sourcing News Team
  • February 5, 2026
av integrated it service management
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

ITIL and ITSM vs. the AV World: A Direct Challenge to Conventional IT Practice

AV pros vs ITIL: Why audiovisual teams break ITSM rules — and what that costly clash means for your operations. Read on.
  • IT Sourcing News Team
  • February 5, 2026
build high value it processes
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

The Unexpected Way to Build a High-Value Process Library for IT Service Management

Build a lean, high-value ITSM process library—ditch custom code, automate wisely, and reduce risk. Ready to challenge everything you thought about service ops?
  • IT Sourcing News Team
  • February 4, 2026

Recent Posts

  • Rethinking Service Desk Performance: What High-Performing Teams Actually Do
  • Rethinking High-Impact Workflow Layouts for End-User Onboarding, Offboarding, and Asset Swaps
  • Ditch Full Licenses: Give Field Workers Only Outlook (or Teams) and Keep Admin Control
  • Help Desk Software Market Size, Share & 2033 Forecast — A Bold Contrarian Analysis
  • Rethinking Operations: How Relentless Operational Overload Drives High-Skilled Workforce Attrition
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measure outcomes not tickets
  • Help Desk & Technical Support Outsourcing

Rethinking Service Desk Performance: What High-Performing Teams Actually Do

High-performing service desks break the rules: measure differently, use AI triage, and…
  • IT Sourcing News Team
  • February 23, 2026
workflow design for transitions
  • Operations & Service Delivery

Rethinking High-Impact Workflow Layouts for End-User Onboarding, Offboarding, and Asset Swaps

Rethink onboarding, offboarding, and asset swaps with bold workflow diagrams that stop…
  • IT Sourcing News Team
  • February 23, 2026
limited outlook only worker access
  • Enterprise Applications & SaaS

Ditch Full Licenses: Give Field Workers Only Outlook (or Teams) and Keep Admin Control

Cut enterprise bloat: give frontline workers Outlook or Teams, cut costs, keep tight…
  • IT Sourcing News Team
  • February 23, 2026
contrarian help desk market forecast
  • Help Desk & Technical Support Outsourcing

Help Desk Software Market Size, Share & 2033 Forecast — A Bold Contrarian Analysis

Help desk market set to explode—why service desks, AI automation, and BFSI demands will…
  • IT Sourcing News Team
  • February 23, 2026
IT Outsourcing News - Service Management & IT Operations Outsourcing
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