The Latest
high failure rate solutions

Why 70% of Transformation Efforts Flop—and the Overlooked Solution

Despite massive investments in digital transformation, 70% of initiatives crash and burn. The solution lies in an overlooked truth that most leaders ignore.
agentic ai revitalizes erp systems

Can Agentic AI Rescue Failing ERP Transformations and Redefine Enterprise IT?

While 80% of ERP projects fail miserably, agentic AI is quietly revolutionizing enterprise IT with astonishing 60% efficiency gains. Find out how.
eu tech regulation impact

Why DORA Could Disrupt the Finance World: Are Banks Ready for the EU’s Toughest Tech Rule?

Banks face €50 million fines under DORA – the EU’s strictest digital resilience rule yet. Are financial institutions truly ready for 2025?
prioritize mental health services

Why Mental Health Deserves Center Stage in Service Management—And What Happens When It’s Ignored

Mental health neglect costs businesses billions, yet 62% of managers can’t handle these conversations. Your company could be bleeding money silently.
service integration drives ai impact

Why Service Integration Is Central to AI’s Business Impact

AI service integration isn’t just changing business—it’s rewriting the rules of success. Learn why 89% of companies are scrambling to keep up.
siam skills for it

Are SIAM Skills Essential for High-Impact Careers in Modern IT?

While SIAM expertise skyrockets in demand, 62% of IT professionals lack these essential skills. Learn why your career growth depends on mastering them.
measuring complex service performance

Why Service Integrator Performance Escapes Traditional Metrics

Your service integrator metrics look perfect, but they’re lying to you. Learn why traditional KPIs fail to expose critical performance gaps in integration services.
ai integration in contact centers

What Happens When AI Joins the Contact Center Team: HR and IT Face-Off or Fusion?

When AI enters your contact center, will HR and IT clash or unite? Learn how leading companies navigate this delicate transformation.
ai versus human customer service

Can AI Chatbots Ever Rival Human Agents in Customer Care? The Surprising Battle for Better Service

Are chatbots beating human agents at customer service? Data shows massive cost savings and speed gains, but a startling truth emerges about customer preferences.