Why AI Is Fueling the Biggest Boom Yet in BPO—Not Killing It

Contrary to predictions, AI is creating the biggest BPO boom ever, with a staggering 34.3% growth rate through 2033. Will your business survive?

How BPO Alliances Are Driving Enterprise AI Adoption for Corporate Leaders

BPO alliances are revolutionizing AI adoption, transforming 78% of enterprises while saving workers an hour daily. Your competition is already onboard.

Should You Bury or Bring Back Old Tickets After ServiceNow Migration?

Moving to ServiceNow? Your old tickets might hold critical data you can’t afford to lose. Learn proven strategies to handle legacy data migration.

Why Smart Businesses Rely on ITSM for Efficiency and a Stronger Market Position

Can AI really cut ticket resolution times in half? Learn how smart businesses dominate markets by revolutionizing their IT service management approach.

Why AI-Powered ITSM Tools Aren’t Delivering—And What Will Actually Change in 2025

Your ITSM tools aren’t working because AI isn’t truly autonomous yet—but 2025 will bring a radical shift in how machines handle IT support independently.

Why Traditional ITSM Fails: The Case for Scalable, Future-Ready IT Support

Traditional ITSM fails 70% of businesses, but the real problem isn’t what you think. Learn why your IT support strategy might be sabotaging your success.

Why the SIAM Body of Knowledge Reinvention by Scopism and Kinetic IT Matters for Defence and Beyond

Break free from outdated service integration models. See how Scopism and Kinetic IT’s SIAM revolution transforms Defence and reshapes multi-provider landscapes.
transforming telecom customer experience

Why Predictive, Proactive, Personalized CX Is Changing Telecom

Transform your telecom CX from reactive to revolutionary: AI-powered personalization drives 49% faster profit growth while reducing customer churn. Customers demand more.

Why IT Deserves a Seat at the Strategy Table—Not the Help Desk

Think IT belongs at the help desk? Data shows how CIOs drive 85% cost savings and transform businesses into innovation powerhouses. See why leadership teams need IT.