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agent burnout

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modern service desk challenges
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Running a Modern Service Desk — Candid Q&A on Today’s Operational Challenges

Service desks are failing — outdated tools, chaotic data, and burnt-out agents cost time and talent. Read why that’s collapsing support.
  • IT Sourcing News Team
  • February 5, 2026

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leadership overhaul accelerates digital transformation
  • Digital Transformation

Coca-Cola Rejects Slow Change — Overhauls Leadership to Speed Digital Transformation

Coca-Cola ousts slow change, installs a chief digital officer to fast-track AI-driven…
  • IT Sourcing News Team
  • February 5, 2026
structured freedom for creativity
  • Outsourcing

Standardising Processes in Design Firms Without Crushing Creative Spark

Standardize admin without killing creativity: practical workflows, real tools, and…
  • IT Sourcing News Team
  • February 5, 2026
explainable ai adoption resources
  • AI

Explainable AI Knowledge Portals: What They Are and Why Your Organization Can’t Ignore Them

Are your AI systems secretly biased? Learn how explainable AI knowledge portals force…
  • IT Sourcing News Team
  • February 5, 2026
modern service desk challenges
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Running a Modern Service Desk — Candid Q&A on Today’s Operational Challenges

Service desks are failing — outdated tools, chaotic data, and burnt-out agents cost…
  • IT Sourcing News Team
  • February 5, 2026
IT Outsourcing News - Service Management & IT Operations Outsourcing
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