Browsing Tag

AI customer service

2 posts
ai manages difficult customer tasks

2026: When AI Handles Customer Service’s Toughest Jobs—But Where’s the Glamour?

AI is taking over customer service’s toughest jobs, but it’s draining the human magic. Will service careers lose their soul by 2026?
ai versus human customer service

Can AI Chatbots Ever Rival Human Agents in Customer Care? The Surprising Battle for Better Service

Are chatbots beating human agents at customer service? Data shows massive cost savings and speed gains, but a startling truth emerges about customer preferences.