Browsing Tag

Contact Center

2 posts
servicenow contact center transformation

Is ServiceNow About to Transform Contact Center Integration?

Why are organizations rapidly transforming their contact centers with ServiceNow integration capabilities?…
cost myths of outsourcing

Are You Overpaying? The Cost Myths of Contact Center Outsourcing—Broken Down

Think you’re saving money with an in-house call center? Your internal operations might secretly cost 30% more than outsourcing. Find out why.