customer success - ITOutsourcingNews

customer success team challenges

Call Center & Customer Support Services

Why Customer Success Teams Are Struggling—and What’s Holding Them Back

Despite their best efforts, 80% of companies fail miserably at customer success. Find out why teams can’t deliver and what’s keeping them stuck.

IT Sourcing News Team
September 8, 2025

salesforce s itsm strategic gamble

IT Service Management (ITSM) & Enterprise Service Management (ESM)

Is Salesforce’s Bold ITSM Push a Strategic Masterstroke or Risky Diversion?

Salesforce storms the ITSM battlefield with AI-powered weapons, but ServiceNow's…

IT Sourcing News Team
October 1, 2025

automation s unseen workforce crisis

Cybersecurity & Data Protection

Automation’s Silent Threat: The Overlooked Crisis AI Leaders Are Unprepared For

While AI leaders celebrate automation's success, a dangerous cybersecurity crisis lurks…

IT Sourcing News Team
September 29, 2025

repetition leadership communication impact

Cultural Alignment & Communication

Why Exceptional Leaders Repeat Themselves Relentlessly—and Still Aren’t Heard Enough

Think you're communicating enough as a leader? Studies show even the best leaders must…

IT Sourcing News Team
September 29, 2025

digital divide in smes

Digital Transformation

Why Malaysia’s Promising SME Digital Leap Still Leaves Many Left Behind

While Malaysia pours billions into digital transformation, rural SMEs face a stark…

IT Sourcing News Team
September 29, 2025