Salesforce - ITOutsourcingNews

IT Service Management (ITSM) & Enterprise Service Management (ESM)

Is Salesforce’s Bold ITSM Push a Strategic Masterstroke or Risky Diversion?

Salesforce storms the ITSM battlefield with AI-powered weapons, but ServiceNow’s fortress might be harder to breach than expected. Will this gamble pay off?

IT Sourcing News Team
October 1, 2025

IT Service Management (ITSM) & Enterprise Service Management (ESM)

Why IT Service Management Is Quietly Outpacing IT—And Transforming the Future of Digital Business

Service management now dwarfs IT's traditional role, with a staggering $22.1 billion…

IT Sourcing News Team
October 1, 2025

Cybersecurity & Data Protection

AI Knows Your Secrets: Why Employees Are Sharing Private Financial and Client Data

Your private data isn't so private anymore. AI systems are analyzing everything from…

IT Sourcing News Team
October 1, 2025

digital transformation strategy failures

Digital Transformation

Why Most Digital Transformation Strategies Fail—and What Leaders Must Do Differently in 2025

While 65% of digital transformations crash and burn, leaders who focus on culture…

IT Sourcing News Team
October 1, 2025

Digital Transformation

Why HR, Not IT, Now Leads the Digital Revolution at Work

IT takes a back seat as HR leads the digital revolution, slashing administrative costs…

IT Sourcing News Team
October 1, 2025