self-service tools - ITOutsourcingNews

ai enhanced self service experience

AI

How Zurich Itsm’S AI Initiative Improves Service Experience With Self-Service and Voice

Zurich’s ITSM just made human service agents obsolete with groundbreaking AI voice tech and self-service tools. See what’s making IT leaders nervous.

IT Sourcing News Team
September 14, 2025

salesforce s itsm strategic gamble

IT Service Management (ITSM) & Enterprise Service Management (ESM)

Is Salesforce’s Bold ITSM Push a Strategic Masterstroke or Risky Diversion?

Salesforce storms the ITSM battlefield with AI-powered weapons, but ServiceNow's…

IT Sourcing News Team
October 1, 2025

automation s unseen workforce crisis

Cybersecurity & Data Protection

Automation’s Silent Threat: The Overlooked Crisis AI Leaders Are Unprepared For

While AI leaders celebrate automation's success, a dangerous cybersecurity crisis lurks…

IT Sourcing News Team
September 29, 2025

repetition leadership communication impact

Cultural Alignment & Communication

Why Exceptional Leaders Repeat Themselves Relentlessly—and Still Aren’t Heard Enough

Think you're communicating enough as a leader? Studies show even the best leaders must…

IT Sourcing News Team
September 29, 2025

digital divide in smes

Digital Transformation

Why Malaysia’s Promising SME Digital Leap Still Leaves Many Left Behind

While Malaysia pours billions into digital transformation, rural SMEs face a stark…

IT Sourcing News Team
September 29, 2025