service automation - IT Outsourcing News - Service Management & IT Operations Outsourcing

ai driven travel service teams

AI

Is AI ITSM Making Traditional IT Service Teams Obsolete for Business Travelers?

Is AI sidelining IT service teams for business travelers—or reshaping their roles? Read how real-time agents, automation, and trust redefine support.

IT Sourcing News Team
January 12, 2026

frustratingly obscure tool naming

Technology & Innovation

Why Is That Tool Called That? The Maddening Reality of Searching for Tool Names

Why do whimsical tool names sabotage productivity? Read why confusing branding and…

IT Sourcing News Team
January 12, 2026

ai surpasses human decision making

AI

Will 2026 Be the Year AI Overtakes Human Business Decision-Making?

Will AI quietly seize routine business decisions in 2026 — and force leaders to justify…

IT Sourcing News Team
January 12, 2026

scaling strains company culture

Cultural Alignment & Communication

Why Rapid Growth Tears Cultures Apart—and the Fatal Risks Most Leaders Ignore

Hypergrowth can quietly shatter culture and cripple performance—why most leaders ignore…

IT Sourcing News Team
January 12, 2026

bold ai driven enterprise automation

Digital Transformation

Why RICOH Intelligent Automation Might Be the Boldest Move in Global Digital Transformation

RICOH’s AI-first pivot threatens the hardware-only playbook — see how unified…

IT Sourcing News Team
January 12, 2026