Support Tools - ITOutsourcingNews

overloading support with tools

Strategic & Leadership

Why More Tools Are Hurting Your Support Team—It’s Time to Prioritize Knowledge

Your support team is drowning in tools, and it’s killing their productivity. See why fewer systems lead to happier customers and better results.

IT Sourcing News Team
November 14, 2025

siam skills for it

Applications & Integration

Are SIAM Skills Essential for High-Impact Careers in Modern IT?

While SIAM expertise skyrockets in demand, 62% of IT professionals lack these essential…

IT Sourcing News Team
November 17, 2025

measuring complex service performance

Applications & Integration

Why Service Integrator Performance Escapes Traditional Metrics

Your service integrator metrics look perfect, but they're lying to you. Learn why…

IT Sourcing News Team
November 17, 2025

limitations harm customer satisfaction

API Management & Integration Platforms (iPaaS)

Why Relying on AI Chatbots Alone Could Sabotage Your Customer Experience

Your AI chatbot strategy might be destroying customer loyalty. Data shows 46% of…

IT Sourcing News Team
November 17, 2025

ai integration in contact centers

AI

What Happens When AI Joins the Contact Center Team: HR and IT Face-Off or Fusion?

When AI enters your contact center, will HR and IT clash or unite? Learn how leading…

IT Sourcing News Team
November 17, 2025