Rezolve.ai has secured recognition as a Key Player in Agentic AI for IT Service Management (ITSM) in Everest Group‘s inaugural Tech Provider Spotlight: State of AI in Integrated IT Management report, announced January 22, 2026. The platform earned its position alongside industry heavyweights like ServiceNow and Atlassian, standing as one of only 16 vendors worldwide with proven Agentic AI capabilities. Everest Group benchmarked these platforms on capability depth and vision, specifically evaluating how well they enable autonomous execution under governance.
Rezolve.ai joins ServiceNow and Atlassian as one of only 16 vendors worldwide with proven Agentic AI capabilities for ITSM.
The recognition validates a fundamental market shift from traditional System of Record platforms to System of Action platforms. Rezolve.ai distinguished itself by treating Agentic AI as a foundational architecture rather than a bolt-on feature. This approach replaces rule-based automation with context-aware service that handles complex multi-step workflows autonomously. The platform ranks in the upper tiers for Agentic AI maturity across three critical dimensions: autonomy, collaboration, and adaptability. Organizations increasingly realize integrated platforms cut costs and improve efficiency by breaking down data silos through real-time data sharing.
Rezolve.ai delivers measurable impact through purpose-built frameworks focused on real enterprise adoption. The platform resolves up to 70% of employee support tickets autonomously while eliminating most L1 and L2 activities through 24/7 support. It handles Incident, Request, Problem, and Change Management via pre-configured ITIL workflows, all within a unified employee experience delivered through Microsoft Teams. The platform’s emphasis on transparency and explainability in AI-driven responses ensures organizations can trust autonomous decision-making while maintaining full visibility into system operations.
Organizations using the platform report 40–60% faster ticket resolution and double-digit boosts in self-service adoption, translating to millions saved in support costs. The platform’s orchestration capabilities span conversational support, knowledge management, and intelligent automation through a single agentic layer.
What sets Rezolve.ai apart is governance built into its architectural foundation. Every AI decision remains traceable and auditable, allowing you to deploy autonomous agents at scale while maintaining enterprise security standards. The platform supports multi-agent coordination with full transparency, balancing the speed of Agentic AI with the control requirements of regulated environments.
Rezolve.ai’s market position extends beyond ITSM. The company previously earned recognition as a Major Contender in Everest Group’s 2024 PEAK Matrix for Conversational AI and as a Global Leader in Agentic AI for HR. This latest recognition confirms the platform’s technological leap toward fully autonomous support across enterprise functions.
