Ivanti is introducing agentic AI capabilities to its Neurons platform for IT Service Management, marking a significant shift from traditional reactive support models to autonomous, goal-directed service delivery. Built on Ivanti‘s Conversational AI Framework, this advancement enables natural-language experiences that accelerate resolution times and reduce service desk overhead for both ITSM and ESM applications.
Agentic AI transforms IT service delivery from reactive support to autonomous, goal-directed workflows through natural-language automation and intelligent routing.
The new agentic AI features persona-based agents integrated directly into Neurons for ITSM. These agents can resolve incidents and requests from start to finish through conversational interaction, eliminating the need for manual intervention in routine tasks. You’ll benefit from natural language self-service automation, intelligent auto-triage and routing, and 24/7 support that allows your service desk team to focus on complex challenges requiring human expertise. This also supports alignment of IT services with business goals through measurable outcomes like reduced resolution times and improved satisfaction with service request management.
Ivanti announced these AI-driven innovations on January 27, 2026, with a customer preview launching in Q1 2026 and general availability scheduled later in the year. This timeline aligns with the company’s quarterly product release updates and builds upon existing AI and automation capabilities already present in the platform.
The agentic AI integration delivers measurable benefits for IT and security teams. You can boost efficiency through scaled automation and actionable insights while reducing risk with deeper asset visibility and proactive management. The system enables proactive issue resolution, faster insights, and improved cost control through centralized vulnerability management. These autonomous workflows directly enhance user experience across your organization.
The platform combines digital employee experience, unified endpoint management, and security into a unified approach. By leveraging AI-powered automation and real-time data, Ivanti Neurons autonomously manages, secures, and remediates endpoints at scale. This provides predictive and protective device management that reduces risk while maintaining seamless employee experiences. The Autonomous Endpoint Management integration is designed to scale operational efficiency while improving the overall employee experience. The company serves over 34,000 customers, including 85 of the Fortune 100.
Platform-wide enhancements include next-generation asset visibility in Ivanti Neurons for Discovery, which combines software estate data with exposure and license management. You gain extensive asset intelligence from a single location, supported by AI-powered architecture that enables modular capabilities with centralized data for cross-functional automation.
Dennis Kozak, Ivanti’s CEO, emphasizes that these innovations represent practical advancement embedded in daily workflows, transforming intelligence into impactful business outcomes.
