XTIVIA has announced a strategic partnership with Xurrent to deliver AI-powered IT Service Management (ITSM) and Operations Management solutions to organizations seeking to modernize their service delivery infrastructure. The collaboration combines XTIVIA‘s ITSM consulting expertise with Xurrent’s AI-native platform, enabling companies to shift from legacy systems that often carry high costs and operational complexity.
XTIVIA and Xurrent unite to modernize service delivery with AI-powered ITSM solutions that eliminate legacy system complexity and costs.
The Xurrent platform unifies ITSM, Enterprise Service Management (ESM), and IT Operations Management (ITOM) through AI-powered automation. You get sub-350ms response times and AI-driven workflows available from day one of implementation. The system centralizes alerting, on-call automation, timeline generation, and ChatOps while supporting ITIL, SOC-2, C5, and ISO standards.
Organizations can unify operations across IT, HR, Sales, and Finance departments on a single platform.
Sera, Xurrent’s AI automation engine, creates automations from simple prompts and saves five to thirty minutes per automation build. The AI Auto-Classifier handles ticket routing intelligently, while the Virtual Agent interacts with end users through Self-Service portals.
This agent highlights calls to action, summarizes knowledge articles, registers new requests, and returns degraded service details.
Additional AI capabilities include Auto-Translation supporting over 57 languages for requests and comments. The AI Postmortem feature automates post-incident reports using system data, reducing manual documentation time. These tools reduce noise, correlate signals, draft updates, and provide AI-assisted detection with coordinated response workflows for continuous operational learning.
XTIVIA delivers three core service tiers through this partnership. Strategic Advisory designs digital transformation plans aligned with your budget. All-encompassing Implementation deploys the Xurrent platform seamlessly across your organization.
Long-Term Success provides Remote Administration with U.S.-based support and Account Trusts for secure collaboration.
The partnership addresses a critical market need. Legacy ITSM tools often force internal IT teams to spend time on system maintenance rather than innovation.
Xurrent’s AI-first architecture delivers operational resilience for high-velocity engineering teams while simplifying collaboration, reducing costs, and scaling effortlessly. This strategic move positions XTIVIA to deliver world-class service management solutions through modern, intelligent automation. Organizations typically see a 20% reduction in IT operational costs post-ITSM deployment, reinforcing the financial benefits of such integrations.
