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siam skills for it
  • Applications & Integration

Are SIAM Skills Essential for High-Impact Careers in Modern IT?

While SIAM expertise skyrockets in demand, 62% of IT professionals lack these essential…
  • IT Sourcing News Team
  • November 17, 2025
measuring complex service performance
  • Applications & Integration

Why Service Integrator Performance Escapes Traditional Metrics

Your service integrator metrics look perfect, but they're lying to you. Learn why…
  • IT Sourcing News Team
  • November 17, 2025
limitations harm customer satisfaction
  • API Management & Integration Platforms (iPaaS)

Why Relying on AI Chatbots Alone Could Sabotage Your Customer Experience

Your AI chatbot strategy might be destroying customer loyalty. Data shows 46% of…
  • IT Sourcing News Team
  • November 17, 2025
ai integration in contact centers
  • AI

What Happens When AI Joins the Contact Center Team: HR and IT Face-Off or Fusion?

When AI enters your contact center, will HR and IT clash or unite? Learn how leading…
  • IT Sourcing News Team
  • November 17, 2025
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