IT Sourcing News Team

475 posts
servicenow contact center transformation

Is ServiceNow About to Transform Contact Center Integration?

Why are organizations rapidly transforming their contact centers with ServiceNow integration capabilities?…
ai industry transformation

AI’s Radical Rise: An Industry-Wide Transformation

Four decisive trends are reshaping the global technological landscape as artificial intelligence…
customer focus drives transformation

Why Customer Productivity Should Be the Heartbeat of Successful Digital Transformation

Why are organizations increasingly focusing on customer productivity as a cornerstone of…
cios abandon old tech

Why Today’s CIOs Are Ditching Old Tech Rules to Build Intelligent Enterprises

How dramatically the technology landscape has transformed for Chief Information Officers heading…
real time data fuels agility

Why Real-Time Data—and Not More Tech—Drives the Future of Business Agility

How quickly an organization can respond to market changes often determines its…