IT Sourcing News Team

480 posts
innovating service beyond it

How Freshservice Is Taking Service Management Beyond IT—Are Legacy Tools Getting in the Way?

In today’s rapidly evolving business landscape, effective IT service management has become…
ai trust in itsm

Can You Rely on AI for ITSM Automation? The Trust Dilemma Driving Tomorrow’s Productivity

The rapid transformation of IT Service Management (ITSM) through artificial intelligence is…
ai powered it support revolution

Agentforce IT Service Declares War on Tedious Tickets—The Next Age of AI-Driven IT Support

Why spend countless hours managing IT tickets when artificial intelligence can handle…
celigo s 2025 ipaas award

Why Only Celigo Earned 2025 Gartner Customers’ Choice for Ipaas—And No One Else Did

In a significant achievement for the integration platform market, Celigo has been…
cross platform loyalty growth

Cross-Platform Integration Drives Player Loyalty and Reshapes the Industry

Gaming’s most profitable revolution is here: cross-platform integration drives 40% higher revenue while reshaping how 72% of players experience their favorite titles.
ai revolutionizes service management

AI Dominates SIAM: Global Survey Shows Traditional Service Management Is Rapidly Transforming

AI is devouring traditional service management, with 95% of customer interactions becoming automated by 2025. Will human support become extinct?
ai disrupts insurance services

Will Artificial Intelligence Upend Service Integration in Insurance?

AI is revolutionizing insurance beyond recognition, slashing processing times by 60% while some companies still resist change. Will your provider survive?
salesforce s agentic enterprise debate

Is Salesforce’s Agentic Enterprise a Revolution or a Risk for the Modern Workplace?

AI agents are reshaping work as we know it, but could Salesforce’s autonomous workforce revolution spell doom for human jobs? Your future depends on knowing.
ai agents transform enterprise software

Will AI Agents Take Over Enterprise Software by 2026—and Transform How Businesses Operate?

By 2026, AI agents will dominate 40% of enterprise software, radically changing how businesses operate—but are companies truly ready for this revolution?