Why Most AI Agents Fail at Solving Help Desk Tickets—And How Yours Can Succeed
Despite automated help desk tickets failing 40% of the time, new AI strategies drive success rates to nearly 100%. Find out how your service desk can achieve this.
Is Cloud ITSM Disrupting Traditional IT? Surprising Shifts by Deployment Type and Industry Use
Is traditional IT becoming obsolete? Cloud ITSM now dominates 73% of the market while transforming how enterprises manage their digital operations. Your IT strategy needs this reality check.
How Radical ITSM Innovation Is Quietly Changing Business Power in Africa
African businesses quietly wield new power through radical AI-driven IT innovations, while global giants scramble to keep up. Your company could be next.
Why ServiceNow Developers Are Transforming ITSM, CMDB, and Integrations—And Refusing to Settle
ServiceNow developers are radically rewriting ITSM rules with AI-driven automation, achieving 40% fewer errors while others struggle to keep pace. Your IT team might fall behind.
Digital Transformation Backfires: How Overworked Teams Are Quitting Faster Than Tech Can Change
Digital transformation is breaking teams instead of making them stronger. New data shows why 70% of companies are losing their best talent to tech overload.
Generative AI Is Boosting U.S. Productivity—But Are Workers Really Keeping Up?
Despite driving a 1.5% GDP surge, generative AI leaves workers in a precarious position as 42% of jobs face potential disruption. Will your role survive?
