CIO Strategy & IT Leadership Why AI Is Revolutionizing Itsm—And Why Some Still Resist the Change Five major trends are reshaping how organizations approach IT Service Management (ITSM)… IT Sourcing News TeamDecember 12, 2025
Call Center & Customer Support Services Why Support Agents Are Stuck Searching During Ticket Resolution—and What It Means for Customers When support agents spend excessive time searching for information, resolution times inevitably… IT Sourcing News TeamDecember 12, 2025
Applications & Integration Why Smart Workload Automation Is Rendering Old Scheduling Tools Obsolete While traditional scheduling tools have served organizations for decades, they now rapidly… IT Sourcing News TeamDecember 12, 2025
Applications & Integration Why Only Intelligent ESM Platforms Will Survive the Next Digital Wave As enterprise service management (ESM) platforms evolve rapidly in today’s digital landscape,… IT Sourcing News TeamDecember 12, 2025
CIO Strategy & IT Leadership Has the MSP Business Model Run Its Course—Or Is It Evolving Into Something Bigger? How are managed service providers (MSPs) adapting to the rapidly evolving technology… IT Sourcing News TeamDecember 12, 2025
Applications & Integration Why Separating Metadata From Content Improves Scalability in Document Management Systems Why do modern document management systems separate metadata from content? The separation… IT Sourcing News TeamDecember 11, 2025
AI Why Most AI Agents Fail Their Own Tests—And What Real Automation Looks Like Why are artificial intelligence agents struggling to perform basic office tasks? Recent… IT Sourcing News TeamDecember 11, 2025
AI Is Dell Technologies Making Human IT Obsolete? Enterprise AI Leaps Ahead With Automation How is Dell Technologies transforming the landscape of enterprise AI implementation? The… IT Sourcing News TeamDecember 11, 2025
AI How AI Is Disrupting the Race for Intelligent Document Processing Dominance The revolution in document processing has arrived, with Artificial Intelligence fundamentally transforming… IT Sourcing News TeamDecember 11, 2025
Applications & Integration Why Your Incident Management Fails Without SIAM: Multi-Tool ITSM Coordination When organizations attempt to manage IT incidents without proper Service Integration and… IT Sourcing News TeamDecember 11, 2025
