ITIL 5 Released: Critical Changes IT Teams Need to Know

ITIL 5 disrupts ITSM: AI-native, product-focused lifecycle and sustainability mandate force bold shifts. Ready to rethink your team’s future?

Autonomous IT: Zero-Touch Support vs Zero-Service-Outage — A New Operational Roadmap

Zero-touch support vs zero-service-outage: which will actually end outages for good? Read the provocative operational roadmap.

What ITIL Version 5 Management Practices Really Mean — Complete Definitions

ITIL v5 rewrites IT service rules—AI governance, product lifecycles, and sustainability clash with old silos. See what must change.

IT Service Management: The Uncomfortable Truth Behind Successful Digital Transformation

Most digital transformations fail — here’s why leadership, not tools, decides ITSM success. Read on to see what to fix.

Coca-Cola Rejects Slow Change — Overhauls Leadership to Speed Digital Transformation

Coca-Cola ousts slow change, installs a chief digital officer to fast-track AI-driven supply chains and market focus. Read what’s next.

Stop Hiring Your Way Out: Smart Automation and AI to Close the IT Resource Gap

Talent shortages could cost trillions—why hiring more won’t fix IT and how bold automation and AI strategies can close the gap. Read on.

Why Architecture Communities Are the Most Underrated Force for Enterprise Agility

Architecture communities quietly slash technical debt and speed delivery—could they be the real engine of enterprise agility. Read why it matters.

Global Surge in Intelligent ITSM Sparks Debate — BMC, Atlassian, Ivanti, Freshworks, ManageEngine Lead

Intelligent ITSM is reshaping enterprise power dynamics — can incumbents survive the AI-driven insurgency? Read on.

Why Everest Group Named Rezolve.ai a Key Player in Agentic AI for ITSM

Everest names Rezolve.ai among 16 vendors redefining ITSM with auditable, autonomous AI — can traditional platforms keep up? Read why.

How I Prioritize IT Work When Responsible for Multiple Functions — and Why Conventional Prioritization Fails

IT teams crippled by competing demands — learn why standard prioritization fails and a multi-dimensional approach restores control. Read on.