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Help Desk & Technical Support Outsourcing

7 posts
ai help desk challenges

Why Most AI Agents Fail at Solving Help Desk Tickets—And How Yours Can Succeed

Despite automated help desk tickets failing 40% of the time, new AI strategies drive success rates to nearly 100%. Find out how your service desk can achieve this.
teamviewer salesforce it support transformation

Will Teamviewer’S Bold Integration With Salesforce Agentforce Transform IT Support?

TeamViewer’s bold fusion with Salesforce AgentForce isn’t just another integration – it’s rewriting IT support with AI diagnostics and real-time monitoring. Will your team keep up?
service desk analysts impact

Why Service Desk Analysts Are the Unsung Heroes Powering Modern IT—Roles, Duties, Impact

Behind every smooth-running business is an IT hero you’ve never met – the Service Desk Analyst who keeps your digital world from falling apart.
basic support may harm

Service Desk vs. Help Desk: Why Settling for ‘Basic Support’ Could Hurt Your Business

Stop settling for basic IT support. Learn why a help desk’s quick fixes might be sabotaging your business growth while service desks drive lasting success.
outdated it help desks

Why Clinging to Outdated IT Help Desks Is Costing Businesses More Than They Realize

Businesses waste billions on outdated IT help desks while modern solutions could slash costs by 70%. Your company might be bleeding money right now.