IT Service Management (ITSM) & Enterprise Service Management (ESM) Why AI Agents Are Quietly Transforming ITSM—And Why Most Orgs Still Hesitate Despite massive ROI and efficiency gains, 75% of tech leaders fear AI agents in ITSM. Learn why this paradox exists and what’s coming next. IT Sourcing News TeamSeptember 5, 2025
IT Service Management (ITSM) & Enterprise Service Management (ESM) Why ITIL Certification Might Be the Most Strategic Career Move You Make This Year ITIL certification could double your salary to $180,000, but most IT professionals ignore this career-changing opportunity. Your competitors already know why. IT Sourcing News TeamSeptember 5, 2025
