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IT Service Management (ITSM) & Enterprise Service Management (ESM)

51 posts
automation revolutionizes itsm processes
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Why Automation Is Turning ITSM Upside Down—and What Most Teams Miss

ITSM automation delivers up to 200% ROI, yet most teams sabotage their success. Learn why your automation strategy might be failing you.
  • IT Sourcing News Team
  • October 22, 2025
modernizing it for efficiency
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Why Forward-Thinking Organizations Are Replacing Outdated IT Practices With Modern ITSM

Modern ITSM isn’t just evolving – it’s revolutionizing how businesses operate. AI automation now handles 80% of IT issues, while humans become obsolete. Your organization can’t afford to wait.
  • IT Sourcing News Team
  • October 22, 2025
unexpected itsm tool strengths
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Why the Most Powerful ITSM Tools Aren’t Always the Ones You’d Expect

Why industry giants like ServiceNow might not be your best ITSM choice. Smaller platforms deliver faster value with less complexity. Your ideal solution awaits.
  • IT Sourcing News Team
  • October 21, 2025
it asset management importance
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Why IT Asset Management Holds the Real Power Behind Effective ITSM

You’re losing millions in IT costs, and your asset management strategy might be to blame. Find out how ITAM revolutionizes service management and drives real savings.
  • IT Sourcing News Team
  • October 21, 2025
confusing incidents disrupt service
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Why IT Experts Say Confusing Incidents and Problems Can Wreck Your Service Management

Your IT service management could be failing spectacularly if you confuse incidents with problems. Learn how to fix this costly mistake before it ruins your operations.
  • IT Sourcing News Team
  • October 21, 2025
critical service processes essential
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Why Most ITSM Efforts Fail Without These Critical Service Processes

Your ITSM implementation is quietly failing right now – learn the four essential processes that separate success from costly chaos in IT service management.
  • IT Sourcing News Team
  • October 21, 2025
itsm rollout success strategies
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Why Most ITSM Rollouts Fail—and How to Confidently Start Yours on the Right Path

92% of ITSM implementations crash and burn, yet companies keep making the same mistakes. Learn how to beat these devastating odds.
  • IT Sourcing News Team
  • October 20, 2025
embrace itsm for success
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Is Your Business Letting IT Chaos Win? Why Smart Companies Embrace ITSM Excellence

Is your IT department secretly sabotaging your success? Learn how ITSM excellence transforms chaos into 30% faster solutions and drives strategic growth.
  • IT Sourcing News Team
  • October 20, 2025
itsm and itil distinction
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

ITSM vs. ITIL: Why Most Organizations Get This Crucial Difference Wrong

Many organizations misunderstand a critical business distinction that’s costing them millions: ITSM isn’t ITIL, and this misconception damages IT effectiveness.
  • IT Sourcing News Team
  • October 20, 2025
broader integration beyond it
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Why Integrating ITSM Software With Other Apps Isn’t Just for IT Anymore

Breaking IT barriers: See how regular business teams are stealing ITSM software tricks to save millions and transform their operations in ways nobody expected.
  • IT Sourcing News Team
  • October 20, 2025

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servicenow contact center transformation
  • Applications & Integration

Is ServiceNow About to Transform Contact Center Integration?

Why are organizations rapidly transforming their contact centers with ServiceNow…
  • IT Sourcing News Team
  • January 8, 2026
ai driven it asset management
  • CIO Strategy & IT Leadership

How 2026’s AI-Powered ITAM Defies Tool Overload and Strengthens Governance

Where will IT Asset Management be in 2026? The landscape will transform…
  • IT Sourcing News Team
  • January 8, 2026
smart remote it support
  • CIO Strategy & IT Leadership

Why Smart, Context-Aware Remote IT Support Is Making Old ITSM Obsolete

How has the landscape of IT support transformed in recent years? The…
  • IT Sourcing News Team
  • January 8, 2026
ai industry transformation
  • AI

AI’s Radical Rise: An Industry-Wide Transformation

Four decisive trends are reshaping the global technological landscape as artificial…
  • IT Sourcing News Team
  • January 8, 2026
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