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IT Service Management (ITSM) & Enterprise Service Management (ESM)

70 posts
agile budget friendly itsm
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Alemba’s Cost-Effective ITSM: The Agile, Budget-Friendly Alternative for Mid-Market Organisations

Mid-market ITSM that slashes complexity and costs while boosting SLAs — could enterprise giants be obsolete? Read why it matters.
  • IT Sourcing News Team
  • February 4, 2026
atos siam dual assured recognition
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Atos Awarded Dual Scopism SIAM Assured Status as SIAM Service Provider and Advisory Organization

Atos secures rare dual SIAM Assured status—read why this shifts procurement power and what it means for multi‑supplier performance.
  • IT Sourcing News Team
  • January 30, 2026
friendly feature packed it helpdesk
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Freshservice Review: A Friendly, Feature-Packed IT Help Desk — Too Good to Ignore?

Too-good-to-be-true help desk? See how Freshservice mixes AI automation, ITSM rigor, and clever asset control — and where it might falter.
  • IT Sourcing News Team
  • January 27, 2026
rethink choosing itsm platform
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Considering a BMC Helix Replacement? Rethink How You Choose an ITSM Platform

Thinking of replacing BMC Helix? Challenge conventional ITSM choices—learn pragmatic criteria that save cost and drive real adoption. Read on.
  • IT Sourcing News Team
  • January 26, 2026
itsm market 6 22b by2032
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Is the IT Service Management Market Really Headed to USD 6.22 Billion by 2032?

Analysts clash: ITSM worth $6.22B or up to $61B by 2032? See why methodology changes everything. Read the full breakdown.
  • IT Sourcing News Team
  • January 23, 2026
evolving context driven it service management
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

ITSM Defined — Why One Formal Definition No Longer Fits

ITSM isn’t what it used to be — from ticketing to strategic engine. See why one definition no longer fits.
  • IT Sourcing News Team
  • January 21, 2026
old it chaos vs modern itsm
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Why Traditional IT Operations Are Failing—and How Modern ITSM Delivers Order and Reliability

Traditional IT is failing—see how modern ITSM tames fragmented monitoring, cloud chaos, and bad data to restore control. Read on.
  • IT Sourcing News Team
  • January 16, 2026
persistent configuration item duplication
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

The Harsh Reality: Why CMDB CI Duplication Refuses to Die—Even for the Best

CMDB duplication persists despite best efforts — frustrating flaws, hidden records, and chaotic integrations. Want to fix it? Read on.
  • IT Sourcing News Team
  • January 16, 2026
automation transforms itsm roles
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Will Automation Make ITSM Teams Obsolete by 2026? Five Critical Frontlines Transformed

Will AI replace ITSM teams by 2026—or remake them into strategic powerhouses? Read how automation reallocates work, skills, and control.
  • IT Sourcing News Team
  • January 14, 2026
prepare for itsm challenges
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Is Your ITSM Ready for Rogue AI, Wild Automation, and the Shadow App Epidemic?

Your IT service management could be under attack right now from unauthorized AI and shadow apps. Learn why 80% of companies are already at risk.
  • IT Sourcing News Team
  • November 7, 2025

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measure outcomes not tickets
  • Help Desk & Technical Support Outsourcing

Rethinking Service Desk Performance: What High-Performing Teams Actually Do

High-performing service desks break the rules: measure differently, use AI triage, and…
  • IT Sourcing News Team
  • February 23, 2026
workflow design for transitions
  • Operations & Service Delivery

Rethinking High-Impact Workflow Layouts for End-User Onboarding, Offboarding, and Asset Swaps

Rethink onboarding, offboarding, and asset swaps with bold workflow diagrams that stop…
  • IT Sourcing News Team
  • February 23, 2026
limited outlook only worker access
  • Enterprise Applications & SaaS

Ditch Full Licenses: Give Field Workers Only Outlook (or Teams) and Keep Admin Control

Cut enterprise bloat: give frontline workers Outlook or Teams, cut costs, keep tight…
  • IT Sourcing News Team
  • February 23, 2026
contrarian help desk market forecast
  • Help Desk & Technical Support Outsourcing

Help Desk Software Market Size, Share & 2033 Forecast — A Bold Contrarian Analysis

Help desk market set to explode—why service desks, AI automation, and BFSI demands will…
  • IT Sourcing News Team
  • February 23, 2026
IT Outsourcing News - Service Management & IT Operations Outsourcing
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