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IT Service Management (ITSM) & Enterprise Service Management (ESM)

51 posts
it service management necessity
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Is Your Business Falling Behind Without IT Service Management Software?

Your competitors are racing ahead with ITSM software while your business crawls through outdated systems. Learn why $36.78 billion in market growth matters to you.
  • IT Sourcing News Team
  • October 17, 2025
itsm solution comparison analysis
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

ServiceNow vs. Jira: Which ITSM Giant Fits Your Business Ambitions—Scale or Agility?

Can your business afford to choose the wrong ITSM solution? Compare ServiceNow’s enterprise muscle against Jira’s agile spirit to find your ideal match.
  • IT Sourcing News Team
  • October 17, 2025
data integration and management
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Why Master Data Management and Middleware Are Central to Enterprise ITSM Integration

Tired of IT chaos? Master Data Management and middleware aren’t just buzzwords – they’re your secret weapons for building an unstoppable ITSM powerhouse.
  • IT Sourcing News Team
  • October 17, 2025
incident management structure choices
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Incident Tasks Vs Parent/Child Incidents: Choosing the Right Structure for Incident Management

Break free from outdated incident management! Learn why the wrong structure could doom your response before it even begins.
  • IT Sourcing News Team
  • October 16, 2025
servicenow may exacerbate failures
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Why ServiceNow Can’t Rescue Failing Processes—And Might Make Things Worse

Is ServiceNow making your business processes worse? Learn why automation alone can’t rescue failing workflows and might accelerate your organization’s problems.
  • IT Sourcing News Team
  • October 16, 2025
deep integration ensures success
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Why IT Service Desks Fail Without Deep Integration of Incident, Problem, and Change Management

Your IT service desk might be causing more problems than it solves. Learn how integrating incident, problem, and change management creates a powerhouse support system.
  • IT Sourcing News Team
  • October 16, 2025
agentic ai revolutionizes itsm
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

How Salesforce’S Agentic AI Is Transforming IT Service Management—And What IT Means for Your Team

Salesforce’s AI agents are slashing IT costs by 30% while human teams watch from the sidelines. Will your IT department survive the revolution?
  • IT Sourcing News Team
  • October 15, 2025
integrated it services advantage
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Are Separate ITOM and ITSM Holding Your IT Services Back? The Power of Integration

Break free from fragmented IT: See how merging ITOM and ITSM slashes incident resolution time by 50% and transforms service delivery forever.
  • IT Sourcing News Team
  • October 15, 2025
itsm integration challenges addressed
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Why Most ITSM Integrations Fail—And How Intelligent Automation Can Turn It Around

Is your ITSM integration doomed to fail? Learn how intelligent automation delivers 92% lower churn rates and transforms service delivery forever.
  • IT Sourcing News Team
  • October 13, 2025
itsm tool selection pitfalls
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Why Most ITSM Tool Choices Backfire—and How To Dodge Critical Selection Mistakes

92% of IT leaders regret their ITSM tool choice—but the real surprise isn’t the selection mistakes. Your IT investment deserves better than costly missteps.
  • IT Sourcing News Team
  • October 8, 2025

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siam skills for it
  • Applications & Integration

Are SIAM Skills Essential for High-Impact Careers in Modern IT?

While SIAM expertise skyrockets in demand, 62% of IT professionals lack these essential…
  • IT Sourcing News Team
  • November 17, 2025
measuring complex service performance
  • Applications & Integration

Why Service Integrator Performance Escapes Traditional Metrics

Your service integrator metrics look perfect, but they're lying to you. Learn why…
  • IT Sourcing News Team
  • November 17, 2025
limitations harm customer satisfaction
  • API Management & Integration Platforms (iPaaS)

Why Relying on AI Chatbots Alone Could Sabotage Your Customer Experience

Your AI chatbot strategy might be destroying customer loyalty. Data shows 46% of…
  • IT Sourcing News Team
  • November 17, 2025
ai integration in contact centers
  • AI

What Happens When AI Joins the Contact Center Team: HR and IT Face-Off or Fusion?

When AI enters your contact center, will HR and IT clash or unite? Learn how leading…
  • IT Sourcing News Team
  • November 17, 2025
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