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IT Service Management (ITSM) & Enterprise Service Management (ESM)

51 posts
service desk needs improvement
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Why Your Service Desk Is Failing Without Advanced IT Asset Management

Is your service desk drowning in chaos? Poor IT asset management wastes 75% more time and money while putting your entire infrastructure at risk.
  • IT Sourcing News Team
  • October 7, 2025
transforming it into value
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

ITIL 4: Transforming IT Services Into Real Business Power

Transform your IT from a cost center into a revenue-generating powerhouse with ITIL 4’s game-changing value system and modern practices. Your business will never look back.
  • IT Sourcing News Team
  • October 7, 2025
itsm alignment with goals
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Why Most ITSM Efforts Fail to Support Organizational Goals—And How to Get It Right

Your ITSM efforts are doomed to fail without proper alignment, but there’s a proven roadmap for transforming chaos into strategic success. Learn why and how.
  • IT Sourcing News Team
  • October 7, 2025
identifying expert itsm providers
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Why Most ITSM Training Providers Fail—And How to Spot the Real Experts

95% of ITSM training providers are failing your team. Learn why most certifications waste your money and how to identify the real game-changers.
  • IT Sourcing News Team
  • October 6, 2025
itil s relevance in digitalization
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Is ITIL® Obsolete—or More Essential Than Ever in Today’s Hyper-Digital Era?

In an era of AI and DevOps, ITIL was supposed to die – yet 72% of organizations still swear by it. Find out why this framework thrives.
  • IT Sourcing News Team
  • October 6, 2025
ai s impact on itsm
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Why AI’s Bold Transformation of ITSM Is Dividing the Industry in 2025

AI is violently splitting the ITSM industry into winners and losers, with traditionalists facing devastating 94% negative ROI. Will your business survive?
  • IT Sourcing News Team
  • October 6, 2025
itsm service success crisis
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Is ITSM Breaking Your Team? The Hidden Crisis Undermining Service Success

Hidden productivity losses lurk behind your ITSM metrics, costing hours and driving employees away. Learn what’s really happening inside your service desk.
  • IT Sourcing News Team
  • October 6, 2025
it service management advancement
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Why IT Service Management Is Quietly Outpacing IT—And Transforming the Future of Digital Business

Service management now dwarfs IT’s traditional role, with a staggering $22.1 billion market projection. Learn why business leaders are rethinking digital transformation.
  • IT Sourcing News Team
  • October 1, 2025
salesforce s itsm strategic gamble
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Is Salesforce’s Bold ITSM Push a Strategic Masterstroke or Risky Diversion?

Salesforce storms the ITSM battlefield with AI-powered weapons, but ServiceNow’s fortress might be harder to breach than expected. Will this gamble pay off?
  • IT Sourcing News Team
  • October 1, 2025
ineffective incident response strategies
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Why Major Incident Management Fails: The Unspoken Risks Killing Your Response Effectiveness

Major incidents are silently destroying your response effectiveness while your team misses the warning signs. Your incident management could be next.
  • IT Sourcing News Team
  • September 26, 2025

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siam skills for it
  • Applications & Integration

Are SIAM Skills Essential for High-Impact Careers in Modern IT?

While SIAM expertise skyrockets in demand, 62% of IT professionals lack these essential…
  • IT Sourcing News Team
  • November 17, 2025
measuring complex service performance
  • Applications & Integration

Why Service Integrator Performance Escapes Traditional Metrics

Your service integrator metrics look perfect, but they're lying to you. Learn why…
  • IT Sourcing News Team
  • November 17, 2025
limitations harm customer satisfaction
  • API Management & Integration Platforms (iPaaS)

Why Relying on AI Chatbots Alone Could Sabotage Your Customer Experience

Your AI chatbot strategy might be destroying customer loyalty. Data shows 46% of…
  • IT Sourcing News Team
  • November 17, 2025
ai integration in contact centers
  • AI

What Happens When AI Joins the Contact Center Team: HR and IT Face-Off or Fusion?

When AI enters your contact center, will HR and IT clash or unite? Learn how leading…
  • IT Sourcing News Team
  • November 17, 2025
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