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IT Service Management (ITSM) & Enterprise Service Management (ESM)

51 posts
it service management revolution
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Why IT Service Management’s Explosive Growth Is Reshaping Business Technology in 2024

ServiceNow’s dominance might be ending as AI reshapes a booming $11.4B ITSM market. See why competitors are gaining ground fast.
  • IT Sourcing News Team
  • September 23, 2025
intelligent itsm automation benefits
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Why Intelligent ITSM Automation Delivers Unmatched ROI—and Leaves Legacy Cost-Cutting in the Dust

Organizations still wasting money on legacy cost-cutting methods need to know: ITSM automation delivers up to 500% ROI while transforming service delivery forever.
  • IT Sourcing News Team
  • September 23, 2025
modernizing itsm for enterprises
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Why Traditional ITSM Fails: Transforming Processes and Experience for the Modern Enterprise

Traditional ITSM is failing modern enterprises: 61% hate service management, while 80% struggle with knowledge systems. Learn why old methods are dead wrong.
  • IT Sourcing News Team
  • September 18, 2025
itsm market growth forecast
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Will ITSM’s Explosive Growth Leave Traditional IT in the Dust? In-Depth Market Outlook to 2028

Traditional IT falls behind as ITSM skyrockets to $22.1B by 2028, fueled by AI revolution and cloud dominance. Will your systems survive the transformation?
  • IT Sourcing News Team
  • September 16, 2025
ai enhances itsm effectiveness
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Why Most ITSM Strategies Miss the Mark—And How AI Assistance Changes Everything

AI promised to fix ITSM, but most companies got it wrong. Learn how to dodge implementation pitfalls and create unstoppable IT service management.
  • IT Sourcing News Team
  • September 10, 2025
ai personalization in itsm
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Is AI Personalization in ITSM Overrated—Or the Key to Seamless Enterprise Experiences?

Is AI personalization just another tech buzzword? Learn how it slashes IT costs by 30% while transforming enterprise support into a seamless experience.
  • IT Sourcing News Team
  • September 10, 2025
service driven project management revolution
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Why ITIL 4 Project Management Defies Traditional IT Project Rules—A Service-Driven Revolution

ITIL 4 breaks all traditional IT project rules by putting service value above deadlines. Learn why project managers must radically change their mindset to succeed.
  • IT Sourcing News Team
  • September 9, 2025
itsm tools struggle with esm
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Why Most ITSM Tools Fail at True ESM—And What Actually Works in 2025

Most ITSM tools promise enterprise service management but secretly undermine your business. Learn why—and which solutions actually deliver in 2025.
  • IT Sourcing News Team
  • September 8, 2025
ai enhances itsm knowledge strategy
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Is AI What Your ITSM Knowledge Strategy Is Missing?

Despite 79% of organizations using knowledge management, most fail at it. Learn how AI might be the missing piece in your ITSM strategy.
  • IT Sourcing News Team
  • September 5, 2025
ai agents revolutionizing itsm
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Why AI Agents Are Quietly Transforming ITSM—And Why Most Orgs Still Hesitate

Despite massive ROI and efficiency gains, 75% of tech leaders fear AI agents in ITSM. Learn why this paradox exists and what’s coming next.
  • IT Sourcing News Team
  • September 5, 2025

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siam skills for it
  • Applications & Integration

Are SIAM Skills Essential for High-Impact Careers in Modern IT?

While SIAM expertise skyrockets in demand, 62% of IT professionals lack these essential…
  • IT Sourcing News Team
  • November 17, 2025
measuring complex service performance
  • Applications & Integration

Why Service Integrator Performance Escapes Traditional Metrics

Your service integrator metrics look perfect, but they're lying to you. Learn why…
  • IT Sourcing News Team
  • November 17, 2025
limitations harm customer satisfaction
  • API Management & Integration Platforms (iPaaS)

Why Relying on AI Chatbots Alone Could Sabotage Your Customer Experience

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  • November 17, 2025
ai integration in contact centers
  • AI

What Happens When AI Joins the Contact Center Team: HR and IT Face-Off or Fusion?

When AI enters your contact center, will HR and IT clash or unite? Learn how leading…
  • IT Sourcing News Team
  • November 17, 2025
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