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Strategic & Leadership

2 posts
overloading support with tools

Why More Tools Are Hurting Your Support Team—It’s Time to Prioritize Knowledge

Your support team is drowning in tools, and it’s killing their productivity. See why fewer systems lead to happier customers and better results.
effective leadership continuity strategy

Why Succession Planning Separates Resilient Organizations From the Rest—And What Most Leaders Miss

Despite having formal succession plans, 60% of new executives fail within 18 months. Learn why most leaders miss critical elements that ensure organizational survival.