In the evolving landscape of managed service providers, ControlUp has launched a purpose-built MSP platform that addresses the industry’s critical need for scalable, multi-tenant digital employee experience (DEX) management. The platform introduces a single pane of glass management console that oversees physical devices, VDI, DaaS, and cloud workspaces across multiple customer environments simultaneously. iPaaS solutions often help MSPs connect those diverse systems through pre-built connectors and streamlined data flows.
The Tenant Manager feature represents a significant operational advancement for MSPs. It enables service providers to view all customer environments at once while maintaining the ability to drill down into individual tenants for real-time troubleshooting. This multi-tenant architecture supports flexible license pooling and reallocation across tenant accounts, streamlining both onboarding processes and ongoing operations.
Real-time visibility forms the platform’s diagnostic foundation. MSPs gain instant access to performance data across endpoints, applications, networks, and virtual desktops. This all-encompassing monitoring capability reduces mean time to resolution by eliminating blind spots and identifying bottlenecks immediately. The platform integrates with existing ITSM solutions including ServiceNow and Freshworks, ensuring compatibility with established workflows.
Automation capabilities drive the platform’s shift-left strategy. Proactive remediation and alerting resolve common issues before end-users detect problems. Virtual expert guidance empowers L1 support teams to handle tasks previously requiring senior engineers, reducing ticket volumes and freeing experienced staff for strategic initiatives. Guided tenant onboarding with best practice templates accelerates deployment timelines. The platform provides built-in remote management capabilities for diagnosing and resolving issues on both managed and unmanaged devices.
Security and compliance features maintain rigorous standards through patching, vulnerability assessment, and drift prevention. Compliance reporting maps directly to CIS benchmarks and industry standards. The platform includes sustainability reporting covering device energy consumption and carbon footprint metrics.
The business value extends beyond operational efficiency. DEX scoring and KPIs enable MSPs to introduce experience level agreements, shifting conversations from infrastructure uptime to quantifiable digital experience health. This transformation supports premium-priced service offerings that differentiate MSPs in competitive markets. By consolidating multiple legacy tools into one platform, service providers reduce licensing costs while scaling operations without proportional headcount increases. Device lifecycle management features leverage real-time and historical data to guide hardware refresh decisions, avoiding unnecessary upgrades and emergency replacements. The platform positions MSPs to move beyond traditional break-fix services toward higher-value, insight-driven advisory roles.
