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servicenow contact center transformation
  • Applications & Integration

Is ServiceNow About to Transform Contact Center Integration?

Why are organizations rapidly transforming their contact centers with ServiceNow…
  • IT Sourcing News Team
  • January 8, 2026
ai driven it asset management
  • CIO Strategy & IT Leadership

How 2026’s AI-Powered ITAM Defies Tool Overload and Strengthens Governance

Where will IT Asset Management be in 2026? The landscape will transform…
  • IT Sourcing News Team
  • January 8, 2026
smart remote it support
  • CIO Strategy & IT Leadership

Why Smart, Context-Aware Remote IT Support Is Making Old ITSM Obsolete

How has the landscape of IT support transformed in recent years? The…
  • IT Sourcing News Team
  • January 8, 2026
ai industry transformation
  • AI

AI’s Radical Rise: An Industry-Wide Transformation

Four decisive trends are reshaping the global technological landscape as artificial…
  • IT Sourcing News Team
  • January 8, 2026
IT Outsourcing News - Service Management & IT Operations Outsourcing
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