In the rapidly evolving landscape of business communications, Intermedia has positioned itself as a significant force by serving over 145,000 businesses worldwide through partnerships with 7,500 channel providers. The company’s success in 2024 has established a strong foundation for continued expansion in 2025, particularly through its focus on AI-powered communications solutions and strategic market positioning.
The business communications market presents substantial growth opportunities. The communication software sector is projected to expand from USD 13.17 billion in 2026 to USD 26.58 billion by 2031, representing a CAGR of 15.08%. The UCaaS market demonstrates similar momentum, growing at 14% CAGR toward $240 billion by 2028. Business VoIP shows even stronger projections, with the market valued at USD 219.7 billion in 2025 and expected to reach USD 909.7 billion by 2034 at a 17.1% CAGR. Many service providers are turning to managed IT services to gain predictable costs and enterprise-level expertise while scaling their communication offerings.
You can observe clear market preferences in deployment models and customer segments. Cloud solutions currently hold 64.22% market share in 2025, while hybrid deployments are expanding at 18.6% CAGR. The SME segment grows at 17.6% CAGR, though large enterprises command 52.10% of current market share. Unified communication suites are projected to exceed USD 13.2 billion by 2031, outpacing point-solution growth as organizations integrate email, chat, voice, and webinars into single platforms.
Intermedia addresses partner needs through its Free Service Provider Migration Program, which includes automated tools and technical expertise at no cost. The program supports server-to-cloud migration while delivering operational efficiency gains. Partners receive go-to-market support, dedicated expertise, and resources designed to improve customer retention and growth. The company has achieved ~30% year-over-year growth in UCaaS and CCaaS, demonstrating strong market traction in both unified communications and contact center solutions.
Regional dynamics shape service requirements differently. North America leads with emphasis on hybrid work models, broadband infrastructure, and UCaaS adoption. E911 modernization and STIR/SHAKEN compliance remain priorities, alongside integrations with productivity suites and CRM systems. MSPs handle migration, optimization, and training responsibilities.
South America focuses on SIP trunking and quality of experience management.
The competitive landscape includes major players such as Microsoft Teams Phone, Zoom Phone, RingCentral, 8×8, and Cisco Webex Calling. Intermedia Unite competes alongside Vonage Business, Nextiva, Dialpad, GoTo Connect, and Mitel. AI-assisted onboarding and compliance packages for SMEs represent key differentiators across providers.
