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fake autonomous ai agents

Why Some ‘AI Agents’ Are Just Pretenders, Not True Autonomous Minds

The distinction between true autonomous minds and mere reactive AI agents represents…
serval s ai driven automation innovation

Why Serval’s AI-Native IT Automation Is Destined to Leave Legacy ITSMs Behind

How are businesses transforming their IT operations in today’s digital landscape? Companies…
freshworks acquires firehydrant

Freshworks’ Bold FireHydrant Deal: Is AI About to Disrupt the ServiceOps Giants?

Why has Freshworks made its most strategic acquisition to date? The company…
healthcare it service failures

Why Most Healthcare Systems Are Failing at IT Service Management—And What It’s Costing Clinicians

Why do healthcare technology projects continue to falter despite increasing investment in…
ai powered it service management

Is AI the End of IT Headaches? Freshworks Empowers Teams With Intelligent Service Management

The intersection of artificial intelligence with healthcare has created new frontiers in…
rigid it operations fail

Why Rigid IT Operations Fail—Reimagining IT Service Management for Agile, Reliable Results

Why do IT operations continue to falter across organizations despite significant investments…
ai coding tools increase bugs

AI Coding Tools Can Increase Bugs and Vulnerabilities, Research Shows

Despite their growing popularity among developers, AI coding tools are introducing considerably…