ServiceNow users can now verify identities with military-grade precision directly within their help desk workflows, thanks to a new integration with Nametag’s anti-deepfake technology. The certified app available on the ServiceNow Store addresses a critical vulnerability: service desk agents handling high-stakes requests like password resets and MFA changes without reliable identity confirmation.
Military-grade identity verification now integrates directly into ServiceNow workflows, protecting service desks from deepfake attacks during high-stakes password and MFA requests.
The integration works seamlessly within existing ServiceNow ITSM environments. Agents simply press a button inside any ticket or incident to send a secure verification link to the user. The recipient scans their government-issued photo ID and takes a selfie via smartphone. Nametag’s patented Deepfake Defense™ engine then combines cryptography, biometrics, and AI to confirm the person’s identity. Results update automatically in real-time within the ServiceNow console, creating a clear audit trail for compliance. This streamlined approach also drives productivity gains by reducing manual verification steps and lowering support costs through automated workflows.
This technology specifically counters sophisticated threats that traditional security measures miss. The system performs liveness checks to detect spoofs and prevents AI-enhanced impersonation attempts. It supports over 11,000 global identity document types without requiring pre-enrollment. For returning users, patented express reverification allows selfie-only authentication in seconds. Legitimate users complete the full verification process in under 30 seconds.
The security implications are substantial. Organizations face increasing social engineering attacks similar to those executed by groups like Scattered Spider, where attackers convincingly impersonate employees to gain unauthorized access. At least 62% of organizations experienced a deepfake attack in the past year. Security questions, push notifications, and even video calls have proven vulnerable. Nametag replaces these weak methods with cryptographically-attested proof of identity.
Privacy protections remain robust throughout the process. Data encrypts at rest and in transit, with organizations receiving only verification outcomes rather than underlying personally identifiable information. The scoped app operates in a dedicated environment with configurable privacy controls.
Operational benefits extend beyond security. The streamlined workflow eliminates lengthy manual processes and reduces support costs. Agents no longer rely on guesswork when handling high-risk requests under pressure. Richard Biever of ElevateBio notes the integration removes uncertainty from workflows, while Nametag CEO Aaron Painter emphasizes it protects service desks not designed as identity experts from impersonation threats. The integration also enables self-service account recovery for Entra ID. The deployment is available immediately through the ServiceNow Store.
