AI help desk - ITOutsourcingNews

Help Desk & Technical Support Outsourcing

Why Most AI Agents Fail at Solving Help Desk Tickets—And How Yours Can Succeed

Despite automated help desk tickets failing 40% of the time, new AI strategies drive success rates to nearly 100%. Find out how your service desk can achieve this.

IT Sourcing News Team
November 5, 2025

Applications & Integration

Are SIAM Skills Essential for High-Impact Careers in Modern IT?

While SIAM expertise skyrockets in demand, 62% of IT professionals lack these essential…

IT Sourcing News Team
November 17, 2025

Applications & Integration

Why Service Integrator Performance Escapes Traditional Metrics

Your service integrator metrics look perfect, but they're lying to you. Learn why…

IT Sourcing News Team
November 17, 2025

API Management & Integration Platforms (iPaaS)

Why Relying on AI Chatbots Alone Could Sabotage Your Customer Experience

Your AI chatbot strategy might be destroying customer loyalty. Data shows 46% of…

IT Sourcing News Team
November 17, 2025

What Happens When AI Joins the Contact Center Team: HR and IT Face-Off or Fusion?

When AI enters your contact center, will HR and IT clash or unite? Learn how leading…

IT Sourcing News Team
November 17, 2025