IT Service Management (ITSM) & Enterprise Service Management (ESM) Is AI What Your ITSM Knowledge Strategy Is Missing? Despite 79% of organizations using knowledge management, most fail at it. Learn how AI might be the missing piece in your ITSM strategy. IT Sourcing News TeamSeptember 5, 2025
IT Service Management (ITSM) & Enterprise Service Management (ESM) Why AI Agents Are Quietly Transforming ITSM—And Why Most Orgs Still Hesitate Despite massive ROI and efficiency gains, 75% of tech leaders fear AI agents in ITSM. Learn why this paradox exists and what’s coming next. IT Sourcing News TeamSeptember 5, 2025
