AI Small Teams, Massive Impact: How AI Disrupts ITSM for SMBs How rapidly is artificial intelligence transforming the IT Service Management (ITSM) landscape… IT Sourcing News TeamDecember 23, 2025
CIO Strategy & IT Leadership Is BMC Helix’s Agentic AI in ITSM Nothing More Than Hype? As organizations face increasing pressure to modernize their IT service management, BMC… IT Sourcing News TeamDecember 18, 2025
CIO Strategy & IT Leadership Why AI Is Revolutionizing Itsm—And Why Some Still Resist the Change Five major trends are reshaping how organizations approach IT Service Management (ITSM)… IT Sourcing News TeamDecember 12, 2025
CIO Strategy & IT Leadership Will Autonomous AI Render Traditional ITSM Obsolete by 2026? AI is eliminating 55% of IT service tickets, but experts warn human oversight remains crucial. Will your IT team survive the revolution? IT Sourcing News TeamNovember 24, 2025
Applications & Integration Why AI-Powered ITSM Tools Aren’t Delivering—And What Will Actually Change in 2025 Your ITSM tools aren’t working because AI isn’t truly autonomous yet—but 2025 will bring a radical shift in how machines handle IT support independently. IT Sourcing News TeamNovember 10, 2025
IT Service Management (ITSM) & Enterprise Service Management (ESM) Is AI What Your ITSM Knowledge Strategy Is Missing? Despite 79% of organizations using knowledge management, most fail at it. Learn how AI might be the missing piece in your ITSM strategy. IT Sourcing News TeamSeptember 5, 2025
IT Service Management (ITSM) & Enterprise Service Management (ESM) Why AI Agents Are Quietly Transforming ITSM—And Why Most Orgs Still Hesitate Despite massive ROI and efficiency gains, 75% of tech leaders fear AI agents in ITSM. Learn why this paradox exists and what’s coming next. IT Sourcing News TeamSeptember 5, 2025
