Call Center & Customer Support Services Why 2026 Will Make or Break IT Support Outsourcing: The Growth No One Saw Coming Traditional IT support could vanish by 2026 as AI resolves 65% of issues without humans. Will your business survive this seismic shift? IT Sourcing News TeamNovember 4, 2025
Digital Transformation Will ServiceNow’s AI Drive Enterprise Success at GITEX Global 2025? ServiceNow’s groundbreaking AI features could revolutionize enterprise success at GITEX Global 2025, but some experts question if companies are ready for the transformation. IT Sourcing News TeamOctober 15, 2025
IT Service Management (ITSM) & Enterprise Service Management (ESM) Why IT Service Management’s Explosive Growth Is Reshaping Business Technology in 2024 ServiceNow’s dominance might be ending as AI reshapes a booming $11.4B ITSM market. See why competitors are gaining ground fast. IT Sourcing News TeamSeptember 23, 2025
AI How Zurich Itsm’S AI Initiative Improves Service Experience With Self-Service and Voice Zurich’s ITSM just made human service agents obsolete with groundbreaking AI voice tech and self-service tools. See what’s making IT leaders nervous. IT Sourcing News TeamSeptember 14, 2025
IT Outsourcing Basics What Is Automated Data Processing and Why Does It Matter? Want to slash your data processing costs by 30%? AI-powered automation is revolutionizing how businesses handle millions of records daily. IT Sourcing News TeamDecember 4, 2024
