IT Service Management (ITSM) & Enterprise Service Management (ESM) Why IT Service Management’s Explosive Growth Is Reshaping Business Technology in 2024 ServiceNow’s dominance might be ending as AI reshapes a booming $11.4B ITSM market. See why competitors are gaining ground fast. IT Sourcing News TeamSeptember 23, 2025
AI How Zurich Itsm’S AI Initiative Improves Service Experience With Self-Service and Voice Zurich’s ITSM just made human service agents obsolete with groundbreaking AI voice tech and self-service tools. See what’s making IT leaders nervous. IT Sourcing News TeamSeptember 14, 2025
IT Outsourcing Basics What Is Automated Data Processing and Why Does It Matter? Want to slash your data processing costs by 30%? AI-powered automation is revolutionizing how businesses handle millions of records daily. IT Sourcing News TeamDecember 4, 2024
