business distinction - ITOutsourcingNews

IT Service Management (ITSM) & Enterprise Service Management (ESM)

ITSM vs. ITIL: Why Most Organizations Get This Crucial Difference Wrong

Many organizations misunderstand a critical business distinction that’s costing them millions: ITSM isn’t ITIL, and this misconception damages IT effectiveness.

IT Sourcing News Team
October 20, 2025

IT Service Management (ITSM) & Enterprise Service Management (ESM)

BMC Helix ITSM Triumphs: Real Users Crown Their Trusted ITSM Leader for 2025

Real users have spoken: BMC Helix ITSM's AI-powered revolution is transforming…

IT Sourcing News Team
October 24, 2025

IT Service Management (ITSM) & Enterprise Service Management (ESM)

How ITSM Teams Escape Chaos and Achieve Consistent Wins—Here’s What Really Changes

High-performing ITSM teams thrive in chaos while others crumble. Learn the…

IT Sourcing News Team
October 24, 2025

Digital Transformation & IT Modernization

Why IT4IT Could Make Traditional IT Management Frameworks Obsolete

Traditional IT frameworks may become extinct as IT4IT's value-chain approach…

IT Sourcing News Team
October 24, 2025

IT Service Management (ITSM) & Enterprise Service Management (ESM)

Why Atlassian Service Collection Is Transforming Service Management for Modern Teams

92% of companies waste money on disconnected service tools. Atlassian's AI-powered…

IT Sourcing News Team
October 24, 2025