change management - ITOutsourcingNews

IT Service Management (ITSM) & Enterprise Service Management (ESM)

Why IT Service Desks Fail Without Deep Integration of Incident, Problem, and Change Management

Your IT service desk might be causing more problems than it solves. Learn how integrating incident, problem, and change management creates a powerhouse support system.

IT Sourcing News Team
October 16, 2025

Digital Transformation

Why Most Digital Transformations Fail—and the Threats Undermining Your Change Efforts

Despite $4 trillion in global spending, digital transformations crumble at an alarming rate. Find out why your company might be next in line to fail.

IT Sourcing News Team
September 5, 2025

Applications & Integration

Are SIAM Skills Essential for High-Impact Careers in Modern IT?

While SIAM expertise skyrockets in demand, 62% of IT professionals lack these essential…

IT Sourcing News Team
November 17, 2025

Applications & Integration

Why Service Integrator Performance Escapes Traditional Metrics

Your service integrator metrics look perfect, but they're lying to you. Learn why…

IT Sourcing News Team
November 17, 2025

API Management & Integration Platforms (iPaaS)

Why Relying on AI Chatbots Alone Could Sabotage Your Customer Experience

Your AI chatbot strategy might be destroying customer loyalty. Data shows 46% of…

IT Sourcing News Team
November 17, 2025

What Happens When AI Joins the Contact Center Team: HR and IT Face-Off or Fusion?

When AI enters your contact center, will HR and IT clash or unite? Learn how leading…

IT Sourcing News Team
November 17, 2025