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real-time QoE

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service driven unified communications integration
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Which Service Management & Connectivity Events Will Truly Define UC in 2026?

UC in 2026 will pivot—AI-driven workflows, real-time QoE, and UC/Contact Center fusion rewrite rules. Learn what ITSM must adopt.
  • IT Sourcing News Team
  • February 16, 2026

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service driven unified communications integration
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)

Which Service Management & Connectivity Events Will Truly Define UC in 2026?

UC in 2026 will pivot—AI-driven workflows, real-time QoE, and UC/Contact Center fusion…
  • IT Sourcing News Team
  • February 16, 2026
zero touch zero downtime operations
  • Digital Transformation

Autonomous IT: Zero-Touch Support vs Zero-Service-Outage — A New Operational Roadmap

Zero-touch support vs zero-service-outage: which will actually end outages for good?…
  • IT Sourcing News Team
  • February 16, 2026
excessive tools erode margins
  • Managed IT Services & MSPs

How a Bloated Tech Stack Is Quietly Strangling Your MSP Profits

Your MSP profits are silently drained by tool overload — learn why 6–10 apps beat 27…
  • IT Sourcing News Team
  • February 16, 2026
watch csm before docs
  • Call Center & Customer Support Services

Can You Watch CSM in Action Before Getting Lost in Documentation Hell?

See live CSMs turn dense docs into actionable onboarding and retention tactics—one…
  • IT Sourcing News Team
  • February 16, 2026
IT Outsourcing News - Service Management & IT Operations Outsourcing
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