service desk automation - IT Outsourcing News - Service Management & IT Operations Outsourcing

ai driven itsm outpaces legacy

AI

Why Siit’s Bold AI-First ITSM Automation Leaves Legacy Service Desks Struggling to Keep Up

Legacy service desks are being outpaced by Siit’s AI-first automation — learn why traditional ITSM may already be obsolete. Read on.

IT Sourcing News Team
January 15, 2026

consistent instant scalable support

AI

Why AI-Driven Service Desks Outperform Humans (and What That Means for Your Business)

AI service desks crush human limits—66% productivity surge, 24/7 personalized support,…

IT Sourcing News Team
January 15, 2026

msp consolidation reshapes industry

Managed IT Services & MSPs

MSP M&A Frenzy: How Tumultuous Consolidation Is Redefining Winners and Losers

Private equity’s scramble is rewriting MSP fortunes—who’s cashing in and who’s getting…

IT Sourcing News Team
January 15, 2026

ai driven itsm audience segmentation

AI

Why Atomicwork’s AI-Driven Audience Segmentation Advances Enterprise ITSM

Enterprise ITSM reimagined: AI micro-segmentation predicts incidents, personalizes…

IT Sourcing News Team
January 15, 2026

smart automation human touch

Automation & RPA in Outsourcing

Why Over-Automation Can Break Your Business—The Overlooked Power of Smart Process Optimization

Think automation always helps? Learn why overdoing it risks security, innovation, and…

IT Sourcing News Team
January 15, 2026