Essential Industry Reports on Service Management & Connectivity for Unified Communications Leaders

North America dominates UCaaS — but cloud’s explosive growth upends enterprise rules. See how leaders must pivot.

Why the ITxM Revolution Could Upend How MSPs Deliver Efficiency and Outperform Rivals

MSPs: stop firefighting — learn how ITxM fuses operations and service to prevent recurring crises. Read how it shifts the game.

Why Most Healthcare Systems Are Failing at IT Service Management—And What It’s Costing Clinicians

Why do healthcare technology projects continue to falter despite increasing investment in…
ai powered it service management

Is AI the End of IT Headaches? Freshworks Empowers Teams With Intelligent Service Management

The intersection of artificial intelligence with healthcare has created new frontiers in…

Why Healthcare’s IT Service Management Crisis Demands Urgent Rethinking—And What’s at Stake

Why are healthcare organizations facing unprecedented challenges in managing their IT infrastructure?…

Are Siloed ITSM Processes Sabotaging Your SIAM? What Freshservice Integrations Show

Why do organizations continue to struggle with disconnected IT service management processes…

Why Syncing BMC Helix and Jira Could Benefit Your DevOps Workflow (Despite the Risks)

Why would organizations need to integrate their IT Service Management (ITSM) and…