tech giants - ITOutsourcingNews

Applications & Integration

Salesforce and ServiceNow Duel for CRM Supremacy in Customer Experience

Two tech giants clash in a high-stakes CRM battle: Salesforce’s market dominance faces an unexpected threat from ServiceNow’s explosive growth. Who will win?

IT Sourcing News Team
November 14, 2025

IT Outsourcing Basics

Top 5 IT Outsourcing Examples You Should Know About

From Alibaba to WhatsApp: See how tech giants achieved massive success by letting others write their code. These case studies will change your mind.

IT Sourcing News Team
November 17, 2024

Applications & Integration

Are SIAM Skills Essential for High-Impact Careers in Modern IT?

While SIAM expertise skyrockets in demand, 62% of IT professionals lack these essential…

IT Sourcing News Team
November 17, 2025

Applications & Integration

Why Service Integrator Performance Escapes Traditional Metrics

Your service integrator metrics look perfect, but they're lying to you. Learn why…

IT Sourcing News Team
November 17, 2025

API Management & Integration Platforms (iPaaS)

Why Relying on AI Chatbots Alone Could Sabotage Your Customer Experience

Your AI chatbot strategy might be destroying customer loyalty. Data shows 46% of…

IT Sourcing News Team
November 17, 2025

What Happens When AI Joins the Contact Center Team: HR and IT Face-Off or Fusion?

When AI enters your contact center, will HR and IT clash or unite? Learn how leading…

IT Sourcing News Team
November 17, 2025