Ticketing platforms - IT Outsourcing News - Service Management & IT Operations Outsourcing

automated ticket synchronization adoption

Applications & Integration

Why Smart IT Teams Are Ditching Manual Ticket Syncs for Freshservice–ServiceNow Broker Platforms

The inefficiency of manual ticket synchronization represents one of the most significant…

IT Sourcing News Team
December 2, 2025

servicenow contact center transformation

Applications & Integration

Is ServiceNow About to Transform Contact Center Integration?

Why are organizations rapidly transforming their contact centers with ServiceNow…

IT Sourcing News Team
January 8, 2026

ai driven it asset management

CIO Strategy & IT Leadership

How 2026’s AI-Powered ITAM Defies Tool Overload and Strengthens Governance

Where will IT Asset Management be in 2026? The landscape will transform…

IT Sourcing News Team
January 8, 2026

smart remote it support

CIO Strategy & IT Leadership

Why Smart, Context-Aware Remote IT Support Is Making Old ITSM Obsolete

How has the landscape of IT support transformed in recent years? The…

IT Sourcing News Team
January 8, 2026

ai industry transformation

AI

AI’s Radical Rise: An Industry-Wide Transformation

Four decisive trends are reshaping the global technological landscape as artificial…

IT Sourcing News Team
January 8, 2026