IT Outsourcing News - Service Management & IT Operations Outsourcing
  • News
  • Kickstart Your IT Outsourcing
  • Outsourcing
Categories
IT Outsourcing News - Service Management & IT Operations Outsourcing
  • News
  • Kickstart Your IT Outsourcing
  • Outsourcing

Browsing Tag

watsonx

1 post
ai driven helpdesk backlog reduction
  • Help Desk & Technical Support Outsourcing

How Crushbank Uses IBM Watsonx to Dramatically Slash IT Help Desk Backlogs

Crushbank slashed help-desk backlogs with watsonx—40% more closures, 50% fewer escalations. See how they did it.
  • IT Sourcing News Team
  • February 13, 2026

Recent Posts

  • The AI Power Struggle: Data Centers, Semiconductors and National Sovereignty
  • Enterprise Architects Reject the Ivory Tower, Engaging as Trusted Business Partners
  • How Crushbank Uses IBM Watsonx to Dramatically Slash IT Help Desk Backlogs
  • Stop Trusting Your Service Desk — It’s Now a Primary Entry Point for Social Engineering
  • Integration Platform as a Service Market Set to Surge — MuleSoft & Dell Boomi in Focus
All categories
  • AI
  • API Management & Integration Platforms (iPaaS)
  • Applications & Integration
  • Automation & RPA in Outsourcing
  • Blockchain & Smart Contracts
  • Business Process Outsourcing (BPO)
  • Call Center & Customer Support Services
  • CIO Strategy & IT Leadership
  • Cloud Services & Multi-Cloud Strategies
  • Compliance & Risk Management
  • Cultural Alignment & Communication
  • Cybersecurity & Data Protection
  • Data Analytics & Business Intelligence Outsourcing
  • DevOps & Agile Outsourcing
  • Digital Transformation
  • Digital Transformation & IT Modernization
  • Disaster Recovery & Business Continuity
  • Employee Experience & Retention in Outsourced Teams
  • Enterprise Applications & SaaS
  • Help Desk & Technical Support Outsourcing
  • IT Outsourcing Basics
  • IT Service Management (ITSM) & Enterprise Service Management (ESM)
  • IT Sourcing & Multisourcing Strategies
  • Low-Code/No-Code Development
  • Managed IT Services & MSPs
  • Operations & Service Delivery
  • Outsourcing
  • Regulatory Compliance & Data Sovereignty
  • Remote Work & Distributed Teams
  • Risk Assessment & Mitigation in Outsourcing
  • Service Level Agreements (SLAs) & Compliance
  • Strategic & Leadership
  • Talent Acquisition & Skill Development
  • Technology & Innovation
  • Workflow & Ticket Management Systems
ai infrastructure shaping sovereignty
  • Technology & Innovation

The AI Power Struggle: Data Centers, Semiconductors and National Sovereignty

US and China dominate AI infrastructure — will nations surrender digital sovereignty or…
  • IT Sourcing News Team
  • February 13, 2026
architects as trusted partners
  • CIO Strategy & IT Leadership

Enterprise Architects Reject the Ivory Tower, Engaging as Trusted Business Partners

Enterprise architects are ditching the ivory tower — learn why business leaders now…
  • IT Sourcing News Team
  • February 13, 2026
ai driven helpdesk backlog reduction
  • Help Desk & Technical Support Outsourcing

How Crushbank Uses IBM Watsonx to Dramatically Slash IT Help Desk Backlogs

Crushbank slashed help-desk backlogs with watsonx—40% more closures, 50% fewer…
  • IT Sourcing News Team
  • February 13, 2026
service desk social engineering
  • Cybersecurity & Data Protection

Stop Trusting Your Service Desk — It’s Now a Primary Entry Point for Social Engineering

Your service desk is the new weak link — learn how attackers bypass tech with human…
  • IT Sourcing News Team
  • February 13, 2026
IT Outsourcing News - Service Management & IT Operations Outsourcing
  • About us
  • Contact
  • Privacy Policy
  • General Terms and Conditions
  • Imprint
The content on this website is for general informational purposes only and should not be interpreted as technical, legal, business, or professional advice. While we strive to provide accurate and up-to-date information, some content may be generated with AI assistance and could include inaccuracies or outdated information. We make no guarantees, express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of any information presented. Any reliance you place on such information is strictly at your own risk. For specific guidance, please consult a qualified professional. Additional provisions apply as outlined in our Terms of Use.
Manage Consent
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
  • Manage options
  • Manage services
  • Manage {vendor_count} vendors
  • Read more about these purposes
View preferences
  • {title}
  • {title}
  • {title}