Why are forward-thinking IT leaders increasingly migrating away from outdated systems? The answer lies in the growing limitations of legacy ITSM tools that hamper operational efficiency. Outdated systems lack integration capabilities with modern tools, creating workflow bottlenecks that frustrate users. Additionally, these systems often pose security risks due to discontinued security patches and vendor support.
Legacy ITSM systems create bottlenecks, frustrate users, and introduce security vulnerabilities through lack of integration and outdated support.
Xurrent’s cloud-based ITSM solution addresses these pain points through multi-tenancy architecture that enables seamless updates across all clients simultaneously. This approach creates a centralized information repository—a single source of truth—that enhances compliance efforts and supports real-time monitoring capabilities. Users can access the system from any device with an internet connection, removing barriers to productivity.
The financial case for migration is compelling. Strategic ITSM implementation cuts costs by 30% while delivering 195% ROI through revenue protection. Organizations experience reduced maintenance expenses compared to legacy systems and minimize resource allocation for custom integrations. ServiceNow alternatives like Xurrent can reduce annual costs by 50% or more, as demonstrated by real-world customer successes. These savings contribute to lower overall IT budgets through boardroom-level prioritization.
Xurrent’s market leadership position validates these benefits. Recently named Market Leader in Research In Action’s Vendor Selection Matrix, Xurrent earned #1 rankings in customer satisfaction and tops the price vs. value category. Their C5 attestation enhances data protection and EU compliance standards. Xurrent’s focus on quick implementation allows organizations to achieve significant operational gains like those seen with Fiskars Group, which automated over 3,000 workflows across 29 countries. The solution incorporates enterprise security measures including multi-factor authentication and role-based access controls to safeguard sensitive information.
Implementation speed represents another advantage. While traditional solutions require months of deployment time, Xurrent enables ITSM implementation in four weeks or less. This rapid deployment accelerates ITIL 4 adoption and reduces time to value for AI-enhanced help desks.
The role of AI in preventing recurring incidents cannot be overstated. With 84% of IT leaders investing in AI for ESM privacy, Xurrent harnesses this technology to power proactive intelligence in service desks. Natural language processing enables automated routing of issues, ensuring faster resolution and preventing repeated incidents.
As organizations increasingly abandon legacy-heavy tools like BMC Helix in favor of more intuitive cloud alternatives, Xurrent positions itself as the strategic choice for IT teams seeking efficiency, cost reduction, and incident prevention.
