Nearly all organizations seeking IT Service Management expertise face a critical challenge: finding training providers that deliver truly relevant, up-to-date content. In an industry projected to reach nearly $82 billion by 2025, many ITSM training providers struggle to adapt to rapidly evolving technologies. They fail to update curricula quickly enough to cover essential emerging technologies like AI, cloud computing, and automation—elements now fundamental to effective ITSM practice.
As ITSM grows to $82B by 2025, providers failing to incorporate AI and cloud technologies risk irrelevance in a rapidly evolving landscape.
The disconnect between training content and market needs is stark. With 95% of tech leaders reporting difficulty finding skilled talent, particularly in AI, cybersecurity, and cloud services, training providers who cannot address these skill gaps quickly become irrelevant. This talent shortage impacts business operations considerably, with projected revenue losses of $6.5 trillion by 2025 due to unfilled IT positions. Despite training initiatives, only 12% of learners actually apply the skills from their training to their daily job functions.
You can identify superior training providers by examining these key factors:
- Current, practice-oriented content that integrates multiple frameworks (ITIL, DevOps, Agile)
- Instructors with extensive real-world ITSM experience
- Hands-on learning opportunities with practical scenarios
- Regular curriculum updates reflecting industry evolution
- Customizable learning paths for various skill levels and roles
The most effective ITSM training addresses both technical competencies and business outcomes. Look for programs that emphasize user experience, continuous improvement methodologies, and automation adoption—not just theoretical knowledge. Providers should offer modular approaches that accommodate diverse enterprise needs and learner backgrounds. Comprehensive training should align with the core purpose of ITSM implementation benefits such as enhanced efficiency, improved end-user experiences, and regulatory compliance.
Market fragmentation compounds these challenges, with numerous small providers creating inconsistent quality and buyer confusion. Training that fails to integrate vendor-neutral best practices quickly loses credibility. The inability to scale or customize solutions for diverse markets, particularly in rapidly growing regions like Asia Pacific, further limits provider effectiveness. The growth of mobile-based training solutions has become essential as organizations seek flexible access to information for their distributed workforce.
To avoid wasting resources on inadequate training, evaluate potential providers by requesting sample materials, checking instructor credentials, and seeking testimonials from organizations similar to yours. The best ITSM training providers demonstrate how their programs directly address current skills gaps while preparing professionals for emerging challenges in service management.
