Why struggle with disconnected IT service management tools when a seamless integration exists? Organizations seeking enhanced configuration management database (CMDB) accuracy can now leverage the powerful integration between BMC Helix ITSM and Jira Assets. This bidirectional data flow solution enables teams to maintain consistent, accurate asset information across platforms while reducing manual effort and error rates.
Eliminate CMDB inaccuracies and wasted effort with BMC Helix ITSM and Jira Assets’ powerful bidirectional integration.
The integration works through no-code automation platforms like Workato and BMC Helix iPaaS, supporting both cloud and on-premises environments. Your IT teams can quickly implement the solution using available templates and connectors, minimizing setup time and configuration complexity. Once deployed, the system automatically synchronizes asset records, incidents, and service requests between both systems.
Data accuracy improves dramatically through automated population of CMDB records from Jira Assets. Discovery connectors update information in minutes rather than days, ensuring your asset data remains fresh and reliable. The system’s real-time synchronization capabilities mean any changes made in either platform are immediately reflected in the other, maintaining a single source of truth for all stakeholders. This approach eliminates data silos that typically hinder comprehensive visibility across IT environments.
You’ll benefit from exhaustive asset and service modeling capabilities that handle everything from hardware to software and cloud services. The integration supports hundreds of millions of configuration items while providing customizable dashboards to monitor asset health and performance metrics. Dependency mapping features enable accurate tracking of relationships between assets, visualized through graphical tools for better impact analysis.
The integration transforms incident and change management by linking CMDB assets to tickets, identifying patterns in recurring issues, and triggering appropriate workflows. This connection creates a service-focused model that helps teams quickly assess impact and respond to IT issues more effectively. This integration delivers improved operational resilience through comprehensive dependency tracking and visualization of infrastructure components. This connection reduces risk during changes and minimizes downtime. Built-in data integrity engines manage normalization and deduplication, while governance tools ensure ongoing compliance with organizational policies.
For IT leaders seeking to enhance service delivery and asset management simultaneously, this integration provides a scalable, flexible solution that grows with your organization. By combining BMC Helix ITSM’s service management capabilities with Jira Assets’ configuration management strengths, you create a unified system that delivers unprecedented CMDB accuracy and operational efficiency.
