As organizations face increasing pressure to modernize their IT service management, BMC Helix 25.2 introduces groundbreaking agentic AI capabilities that fundamentally transform how businesses handle routine IT operations. The platform’s agentic AI goes beyond traditional automation by enabling autonomous agents to perform complex tasks without human intervention.
This technology represents a significant leap forward from basic chatbots, offering specialized agents that handle discrete tasks such as ticket categorization, solution suggestion, and risk evaluation.
The real-world impact of these capabilities is already evident across industries. Vodafone reduced incident noise by 70% using HelixGPT, while Mastercard automated PCI data redaction to cut compliance risk by 80%. These measurable outcomes demonstrate that BMC’s agentic AI delivers tangible benefits beyond marketing promises.
BMC’s agentic AI delivers real results—70% incident reduction at Vodafone and 80% compliance risk reduction at Mastercard.
A key differentiator of BMC Helix is the no-code HelixGPT Agent Builder, allowing organizations to create custom AI agents tailored to specific needs. This accessibility empowers IT teams to build autonomous solutions without extensive programming knowledge. The HelixGPT Catalog Curator enhances service management through conversational catalog creation.
The system embeds seamlessly into existing workflows through tools like Microsoft Teams, minimizing adoption friction.
The platform’s Post Mortem Analyzer and Ops Swarmer functionalities enhance incident management by analyzing resolved issues for learning opportunities and launching collaborative sessions with recommended team members.
The Insight Finder generates dashboards through natural language conversations, making data visualization more accessible.
BMC Helix earned the highest possible score in agentic AI criteria in the Forrester Wave™ AIOps Platforms Q2 2025 evaluation, validating its technological leadership.
The platform supports flexible deployment options—cloud, on-premises, or hybrid—accommodating diverse organizational requirements.
You can expect all-encompassing support for proactive insights that optimize application performance and prevent major incidents.
The system handles exponential data volumes while maintaining service understanding, enabling faster resolution times and improved service quality in complex environments. The integration can reduce downtime by up to 30% through AI-driven process optimization, streamlining IT service management workflows.
The CFO dashboard provides critical business context by translating technical metrics into financial impact assessments that help justify investment and demonstrate ROI to executive stakeholders.
