In a strategic move to unify audiovisual and enterprise IT operations, Q-SYS has announced its integration with ServiceNow, positioning itself as a ServiceNow Build Partner within the ServiceNow Partner Program. This partnership connects Q-SYS system data with ServiceNow’s AI Platform through the Q-SYS Reflect application, now available in the ServiceNow Store. The collaboration marks the first step in aligning AV and IT ecosystems more strategically.
The integration delivers automated workflow capabilities that eliminate manual support processes. When AV system events occur, the platform automatically creates support tickets, removing the need for staff intervention. Real-time inventory updates keep AV assets synchronized within ServiceNow, while secure data exchange accelerates incident response times across enterprise deployments. This automation means IT staff can work within familiar ServiceNow environments without retraining on additional systems. The solution also benefits from cloud-native architecture to simplify maintenance and updates.
Organizations can incorporate AV technologies into IT Service Management and IT Asset Management applications without custom development. Support teams access all-encompassing AV asset tracking alongside other enterprise technologies, working within established ServiceNow workflows rather than switching to external AV management platforms. The system automatically feeds AV data into enterprise applications, streamlining configuration processes.
The enterprise operational benefits address longstanding organizational challenges. Companies eliminate silos between AV and IT teams through unified data visibility, gaining real-time monitoring of AV infrastructure across large-scale deployments. Support operations simplify through consolidated asset management within existing IT frameworks, while automated ticketing systems accelerate response times. This alignment strengthens overall support strategies by bringing AV operations under enterprise IT standards. The integration is positioned for organizations that already rely on ServiceNow for service management and asset tracking. The ServiceNow Partner Program rewards partners for their experience and ability to drive enterprise opportunities.
The technical architecture relies on Q-SYS Reflect APIs for secure communications, populating ServiceNow tables for cores, systems, events, and audit logs. Implementation requires ServiceNow Yokohama Patch 7 Hot Fix 2 or later, outbound HTTPS access to Q-SYS Reflect API endpoints, and a valid API token. Configuration demands ServiceNow Admin Role privileges, with at least one Q-SYS core registered to a Q-SYS Reflect instance before integration begins. Network infrastructure must support secure outbound communications for proper data transmission.
