The technology landscape offers a wealth of opportunities for those interested in IT support careers. While the field is projected to grow 11% from 2024 to 2034—faster than average across all occupations—it’s important to understand the nuanced outlook. About 377,500 new IT jobs will be created annually through 2034, driven by digital transformation, cloud migration, AI, cybersecurity, and remote work infrastructure needs.
Entry into IT support typically requires an associate’s degree or some college coursework, though high school graduates with relevant certifications can also qualify. Moderate on-the-job training is standard, with certifications enhancing employability. You’ll need to develop key skills in:
Breaking into IT support is accessible with the right certifications and willingness to learn on the job.
- Analytical thinking
- Network technologies
- Cybersecurity fundamentals
- Cloud platforms
- Collaboration technologies
Starting salaries in IT support begin around $43,000, with median wages for network support specialists at $73,340 and user support specialists at $60,340. The overall median salary in tech occupations is approximately $112,667—more than double the general workforce median. The shift toward skills-based hiring is creating more entry points for candidates without traditional degrees.
Despite computer support specialist roles facing a 3% employment decline through 2034, the field still offers approximately 50,500 annual openings due to workforce turnover. More importantly, support roles serve as valuable entry points to higher-paying positions. Companies increasingly value IT support professionals who can provide 24/7 support across global operations. Specialized senior IT positions can reach $250,000+ annually, especially in high-demand areas like AI engineering and cybersecurity.
Career advancement requires strategic upskilling. Focus on emerging technologies such as:
- AI and machine learning
- Big data analytics
- Advanced cybersecurity
- Cloud computing
The landscape of IT careers continues to evolve. While remote work availability in support roles is decreasing, AI-focused positions offer increasing remote opportunities. The tech workforce has a healthy replacement rate of 6% annually, creating consistent openings for qualified candidates. Tech hubs remain important for career mobility, though tenure at major technology companies is lengthening.
For those willing to continually develop their skills, IT support represents not just a job but the first step on a lucrative career path.
